Alanna C.
Not Useful and Horrible Customer Service
I was so excited about the potential for this service so purchased the discounted annual package. Only positive - templates easy to use for the seller However, they seem difficult for customers to interpret. I have had an increase in customer questions regarding measurements rather decreasing. Size.ly VERY difficult to get a response from. I had to email several times before a response. I explained the issue and requested a prorated refund so I was paying for the unsuccessful 3 months I used the service but the remaining months would be refunded. Refused prorated refund and customer service will not respond to follow up questions. I highly recommend, AVOID SIZE.LY!
Response from SizelySep 19, 2022
Hi there, thank you for your feedback, and I apologize for this incident. For context, we had an issue with our email server that led to an outage in receiving customer inquiries. This issue has been resolved a long time ago and we were able to resolve any customer requests that were missed. If you believe your request was not resolved please email us at [email protected] After this email server incident, we moved away from our previous email provider to ensure we can address any customer issues in a timely manner. Thank you, The Sizely Team




