Emma F.
Awful experience
Awful experience. Highly not recommended

Sizely offers a wide variety of sizing templates for anybody selling clothing online. It takes seconds to set up and works on any platform.
Sizely (size.ly) has 88 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Emma F.
Awful experience. Highly not recommended
yooyo Y.
every search result of theirs is an ai image that looks like a chart at first glance but looking closer you can see all the text is just jumbled nonsense that doesnt resemble any existing language. feels scammy.
Daniel R.
i have used Sizely for iver a year for my eBay business. All of a sudden i cannot generate an image and get an error message. Novreal tome support. I sent an email, no response yet, meanwhile i am dead in the water for 2 days abd will have to find an alternative.
Response from SizelyDec 24, 2024
Hi Daniel, thank you for reaching out. We had a issue with the image generation that started 4h ago based on our logs. We were able to fix this just now. We also received an email from you 50min ago and replied to it as well. We try our hardest to resolve any issues as soon as possible, even 1 day before Christmas where part of our team is with their families. Again thank you for using Sizely. I hope you choose Sizely for any future sizing needs.
Steve S.
I cancelled my Size.ly account months ago but they keep charging me the monthly fee. I have emailed them about this and they do not answer the email. They have no published phone number. I was fine with the service, but no longer need it with my current business.
Sidney W.
I signed up for size.ly and had an issue with billing me for the monthly plan when I signed up for the yearly plan so I canceled my subscription. I came back a few months later and signed up for the yearly plan again and they still shared me for the monthly plan again. I have sent several Emails to them about this problem but still no answer and they will not give a phone number to call and the link for the email is very hard to find. The program works fine but customer service is the worst. they must not realize that without customers they would have no business. I try to stay away from. companies like this and if they don't correct this problem I will leave again and discourage anyone else from using this service.
Response from SizelyApr 11, 2023
Hi Sidney, We have emailed you 2 hours after you raised your issue with us and switched you to the annual plan. We have also followed up 4 times after that (unfortunatly without any response from you). Our support email and phone number is on every invoice that is direcly emailed to any of our customers as well as on our webiste. We take customer support very serious and try to follow up on issues as soon as we hear them.
James
SCAM. NOT FREE!!! No free option when you sign up, despite that they advertise a FREE option.
Response from SizelySep 19, 2022
Hi there, we discontinued our free account around the time you probably signed up. I'm sorry for the confusion.
Alanna C.
I was so excited about the potential for this service so purchased the discounted annual package. Only positive - templates easy to use for the seller However, they seem difficult for customers to interpret. I have had an increase in customer questions regarding measurements rather decreasing. Size.ly VERY difficult to get a response from. I had to email several times before a response. I explained the issue and requested a prorated refund so I was paying for the unsuccessful 3 months I used the service but the remaining months would be refunded. Refused prorated refund and customer service will not respond to follow up questions. I highly recommend, AVOID SIZE.LY!
Response from SizelySep 19, 2022
Hi there, thank you for your feedback, and I apologize for this incident. For context, we had an issue with our email server that led to an outage in receiving customer inquiries. This issue has been resolved a long time ago and we were able to resolve any customer requests that were missed. If you believe your request was not resolved please email us at [email protected] After this email server incident, we moved away from our previous email provider to ensure we can address any customer issues in a timely manner. Thank you, The Sizely Team
nick H.
Terrible company - Avoid!! I accidentally clicked on the wrong plan. Subsequently wrote 6 e-mails to them, never received a response. Images are basic, over priced and dreadful / non existent customer service
Response from SizelySep 19, 2022
Hi there, thank you for your feedback, and I apologize for this incident. For context, we had an issue with our email server that led to an outage in receiving customer inquiries. This issue has been resolved a long time ago and we were able to resolve any customer requests that were missed. If you believe your request was not resolved please email us at [email protected] After this email server incident, we moved away from our previous email provider to ensure we can address any customer issues in a timely manner. Thank you, The Sizely Team