SittsyReviews of sittsy.com

Response from SittsySep 18, 2026

We’re sorry that the payment and Money Back Promise conditions were not clear, and that you have not found a response from customer service. The paid sitter activation is disclosed before download on the App Store and Google Play pages. The listing states: “To join Sittsy, every sitter pays a joining fee, verifies their ID, and passes our quality checks.” Adding or saving a card charges nothing. A payment happens only when you choose a plan and press the payment button showing the amount, such as «Pay 50 €»; the amount must be displayed before authorization. After every payment, the sitter receives an email with two PDF files: the invoice and a copy of the payment screen they authorised, showing the plan, amount and button pressed. The bank may also request its own check, such as an SMS code, 3-D Secure, banking-app approval or biometrics. Sittsy’s payment provider can request this check, but the bank decides whether it is required. Activation is a one-time payment, not a subscription or payment for a guaranteed booking. It starts identity verification, quality and safety checks and profile review. This is important because owners trust sitters with their pets and, for some services, their home and keys. Activation does not guarantee bookings: owners choose which sitters to contact or book. The Money Back Promise is conditional, not an automatic right to cancel within 24 hours. A sitter who chose a plan with the Money Back Promise and meets all its conditions can receive the deposit back if no pet owner books them during their first 30 days on Sittsy. There is no refund during those 30 days. The conditions include applying to at least 80% of booking requests received, replying to every request within 24 hours, keeping the calendar open for at least 24 of the 30 days, having 5 approved testimonials and keeping the profile complete. If no owner books the sitter in the first 30 days and they decide to stop using the account, the deposit is refunded when all conditions are met. A plan without the Money Back Promise is final and non-refundable, and the payment screen states this before paying. For sitters in the EU, EEA and UK, the payment screen also states before paying: “By tapping «Pay 50 €», you request immediate activation of your account and acknowledge that you lose your right of withdrawal.” Regarding the jobs mentioned in your review, we cannot confirm the dates or eligibility of individual requests from a public review. The Money Back Promise conditions apply to the offer selected and the requests received during the relevant period; requests posted or accepted before activation would not establish a booking after activation. If you cannot find customer-service replies, please check Spam, Junk and Promotions, search for messages from [email protected], and check that your mailbox is not full. You can contact [email protected] again from the email address linked to your account. The payment email containing the invoice and the copy of the authorised payment screen also records the plan, amount and button used.

Response from SittsySep 17, 2026

Lamentamos que esta tenha sido a sua experiência e queremos esclarecer o que acontece no processo de pagamento. A ativação paga é informada antes do download. Na segunda imagem das páginas da App Store e do Google Play está escrito: «Para entrar na Sittsy, cada cuidador de pets paga uma taxa de adesão, verifica a sua identidade e passa pelos nossos controlos de qualidade.» Adicionar ou guardar um cartão não gera qualquer cobrança. O pagamento de 70 € só acontece quando o utilizador escolhe um plano e prime o botão «Pagar 70 €», que mostra esse valor. O montante de ativação não é igual para todos: depende da região e da procura local e pode variar entre cuidadores. Depois de cada pagamento, o cuidador recebe um email com dois ficheiros PDF: a fatura e uma cópia do ecrã de pagamento autorizado, onde aparecem o plano, o montante e o botão premido. O banco também pode pedir a sua própria confirmação, por SMS, 3-D Secure, aprovação na aplicação bancária ou biometria. O nosso fornecedor de pagamentos pode solicitar essa verificação ao banco, mas é o banco que decide se ela é necessária. A ativação é um pagamento único, não uma subscrição. Permite iniciar a verificação de identidade, os controlos de qualidade e segurança e a revisão do perfil, porque os donos confiam os seus animais aos cuidadores e, em alguns serviços, também lhes dão acesso à casa e às chaves. A ativação não garante reservas: quando surgem oportunidades, são os donos que escolhem com que cuidador querem contactar ou reservar. Quanto ao reembolso, a Money Back Promise só se aplica quando foi escolhido um plano que a incluía e todas as condições da oferta foram cumpridas. Nesse caso, se nenhum dono reservar o cuidador nos primeiros 30 dias, o depósito pode ser reembolsado; não há reembolso durante esses 30 dias. É necessário candidatar-se a pelo menos 80% dos pedidos recebidos, responder a todos no prazo de 24 horas, manter o calendário aberto durante pelo menos 24 dos 30 dias, ter cinco testemunhos aprovados e manter o perfil completo. Um plano sem Money Back Promise é definitivo e não reembolsável, como indicado no ecrã antes do pagamento. Para utilizadores da UE, do EEE e do Reino Unido, o ecrã também indica antes de pagar: «Ao premir “Pagar 7 €”, solicita a ativação imediata da sua conta e reconhece que perde o seu direito de desistência.» Assim, guardar o cartão não cobra 70 €. O pagamento ocorre quando o utilizador autoriza o plano no botão «Pagar 70 €», e os documentos enviados após o pagamento registam o plano, o valor e a ação autorizada.

Response from SittsySep 15, 2026

We’re sorry that this was your experience. We want to clarify each point. The paid sitter activation requirement is disclosed on the App Store and Google Play pages before download. The listing states: "To join Sittsy, every sitter pays a joining fee, verifies their ID, and passes our quality checks." Adding or saving a card charges nothing. A payment happens only when you choose a plan and press the button showing the amount, such as «Pay 50 €». Sittsy does not take an activation payment automatically when a card is added. The activation amount is shown before payment, and the sitter must actively authorise it by pressing the payment button. The activation amount depends on the region and local demand, so it can differ between sitters. It is a one-time payment, not a subscription or recurring charge. After every payment, the sitter receives an email with two PDF files: the invoice and a copy of the payment screen they authorised, showing the plan, amount and button pressed. The bank may also request its own check, such as an SMS code, 3-D Secure, banking-app approval or biometrics. Sittsy’s payment provider can request this check, but the bank decides whether it is required. Activation is for identity verification, quality and safety checks and profile review. Pet owners trust sitters with their pets and, for some services, their home and keys. Activation does not guarantee a booking: owners choose which sitters to contact or book, and the timing depends on local demand, availability and profile history. Regarding a refund, the Money Back Promise is conditional. A sitter who chose a plan including it and meets all its conditions can receive the deposit back if no pet owner books them during their first 30 days on Sittsy and they decide to stop using the account. The conditions include applying to at least 80% of requests received, replying to every request within 24 hours, keeping the calendar open for at least 24 of the 30 days, having 5 approved testimonials and keeping the profile complete. There is no refund during those 30 days. A plan without the Money Back Promise is final and non-refundable, as stated on the payment screen before paying. For sitters in the EU, EEA and UK, the payment screen also states before paying: "By tapping «Pay 50 €», you request immediate activation of your account and acknowledge that you lose your right of withdrawal." If an email reply is not visible, please check Spam, Junk, Promotions, filtered folders and mailbox storage, including messages from [email protected]. The payment email containing the invoice and the copy of the authorised payment screen, together with any bank authentication, records how the payment was authorised.

Response from SittsySep 15, 2026

We’re sorry that requests outside your preferred area and the delay in support responses have made your experience so frustrating. The paid sitter activation requirement is disclosed before download on the App Store and Google Play pages: “To join Sittsy, every sitter pays a joining fee, verifies their ID, and passes our quality checks.” Adding or saving a card charges nothing. A payment happens only when you choose a plan and press the button labelled «Pay $X», which shows the amount before you authorise it. Activation is a one-time payment, not a subscription. It starts identity verification, quality and safety checks and profile review. This is important because owners trust sitters with their pets and, for some services, their home and keys. Activation does not guarantee bookings: owners choose which sitters to contact or book, and requests can sometimes come from outside a sitter’s preferred area. You are not required to accept a request that is too far away. After every payment, the sitter receives an email with two PDF files: the invoice and a copy of the payment screen they authorised, showing the plan, amount and button pressed. The bank may also request its own check, such as an SMS code, 3-D Secure, banking-app approval or biometrics. Sittsy’s payment provider can request that check, but the bank decides whether it is required. Regarding your refund request, the Money Back Promise is conditional. A sitter who chose a plan with the Promise and meets all its conditions can receive the deposit back if no pet owner books them in their first 30 days on Sittsy; there is no refund during those 30 days. The conditions are: apply to at least 80% of booking requests received, reply to every request within 24 hours, keep the calendar open for at least 24 of the 30 days, have 5 approved testimonials and keep the profile complete. If no owner books the sitter during the first 30 days and they decide to stop using the account, the deposit is refunded when all conditions are met. A plan without the Money Back Promise is final and non-refundable, and the payment screen states this before paying. For sitters in the EU, EEA and UK, the payment screen also states before paying: “By tapping «Pay $X», you request immediate activation of your account and acknowledge that you lose your right of withdrawal.” For the support delay, please check Spam, Junk and Promotions, confirm that your mailbox is not full, and search for messages from [email protected]. You can write again from the email address associated with your Sittsy account so the team can address your request and the applicable refund conditions.

Response from SittsySep 15, 2026

We begrijpen dat het onverwacht kan zijn om tijdens het aanmaken van je profiel een bedrag van €30 te zien. De betaalde activatie wordt vermeld op de App Store- en Google Play-pagina's. Daar staat: “Om lid te worden van Sittsy betaalt elke oppas inschrijfgeld, verifieert zijn identiteit en doorloopt onze kwaliteitscontroles.” Een kaart toevoegen of opslaan veroorzaakt op zichzelf geen kosten. Een betaling gebeurt alleen nadat je een plan kiest en op de knop «Betaal 30 €» drukt, waarop het bedrag zichtbaar is. Het bedrag voor activatie is niet voor iedere huisdieroppas hetzelfde: het hangt af van de regio en de lokale vraag. Het gaat om een eenmalige betaling, niet om een abonnement of maandelijkse afschrijving. Na iedere betaling ontvangt de huisdieroppas een e-mail met twee pdf-bestanden: de factuur en een kopie van het geautoriseerde betaalscherm, waarop het plan, het bedrag en de ingedrukte knop staan. De bank kan vóór een betaling ook een eigen controle vragen, zoals een sms-code, 3-D Secure, biometrie of goedkeuring in de bankapp. Onze betalingsprovider kan die controle bij de bank aanvragen, maar de bank bepaalt of die nodig is. De betaling is geen automatisch opneembare waarborg. Het bedrag wordt een saldo in de app dat niet naar een bankrekening kan worden opgenomen. Het saldo wordt gebruikt wanneer een eigenaar de huisdieroppas contant betaalt; de commissie van Sittsy wordt er dan van afgetrokken. Het kan ook tijdelijk worden vastgehouden wanneer het systeem een poging detecteert om een boeking buiten Sittsy om te regelen; die inhouding wordt vrijgegeven zodra de boeking via Sittsy wordt betaald. De activatie is bedoeld om identiteitsverificatie, kwaliteits- en veiligheidscontroles en profielbeoordeling te starten. Dat is belangrijk omdat eigenaren hun dieren en bij sommige diensten ook hun woning en sleutels aan een huisdieroppas toevertrouwen. Activatie garandeert geen boeking: eigenaren bepalen welke huisdieroppas zij contacteren of boeken. Wat betreft het invullen van je profiel: vermeld alleen ervaring die je daadwerkelijk hebt. Als je nog nooit op drie honden hebt gepast, hoef je die ervaring niet te verzinnen. De Sittsy Academy, Profielgezondheid en het tabblad Aanvragen zijn beschikbaar voor actieve huisdieroppassen, maar het profiel volledig invullen leidt niet automatisch tot een boeking.

Response from SittsySep 4, 2026

We’re sorry that your experience with Sittsy was disappointing. Your review does not include enough detail for us to understand what happened or identify your account. Please contact [email protected] from the email address linked to your account and tell us what you experienced, so our team can review it and respond directly.

Response from SittsyAug 24, 2026

Nous sommes désolés que votre expérience et vos échanges avec le support vous aient déçue. Nous souhaitons répondre précisément à chaque point. Le paiement ne peut pas être effectué en ajoutant ou en enregistrant une carte : cela ne génère aucun prélèvement. Pour payer, il faut choisir un plan puis appuyer sur le bouton affichant le montant, ici « Payer 29 € ». Sur les pages de l’App Store et de Google Play, la deuxième capture indique : « Pour rejoindre Sittsy, chaque pet sitter paie des frais d’inscription, vérifie son identité et passe nos contrôles de qualité. » Le montant de 29 € n’est pas identique pour tous les pet sitters : il dépend de la région et de la demande locale et peut donc varier entre les pet sitters. Il s’agit d’un paiement unique d’activation, et non d’un abonnement ou d’un prélèvement mensuel. Après chaque paiement, le pet sitter reçoit un e-mail contenant deux fichiers PDF : la facture et une copie de l’écran de paiement autorisé, avec le plan, le montant et le bouton qui a été utilisé. La banque peut également demander sa propre vérification, par SMS, 3-D Secure, validation dans l’application bancaire ou biométrie. Le prestataire de paiement de Sittsy peut demander cette vérification à la banque, mais c’est la banque qui décide si elle est nécessaire. L’activation sert à commencer la vérification de l’identité, les contrôles de qualité et de sécurité et l’examen du profil. Ces contrôles sont nécessaires car les propriétaires confient leurs animaux aux pet sitters et, pour certains services, leur domicile et leurs clés. L’activation ne garantit pas une réservation : lorsque des demandes sont disponibles, ce sont les propriétaires qui choisissent les pet sitters qu’ils souhaitent contacter ou réserver. Concernant le remboursement, la Money Back Promise est conditionnelle. Elle s’applique uniquement au pet sitter qui a choisi un plan incluant cette garantie et qui remplit toutes ses conditions : candidater à au moins 80 % des demandes reçues, répondre à chaque demande dans les 24 heures, garder son calendrier ouvert au moins 24 jours sur les 30, obtenir 5 témoignages approuvés et conserver un profil complet. Si aucune réservation n’est reçue pendant les 30 premiers jours et que le pet sitter décide ensuite d’arrêter d’utiliser son compte, le dépôt peut être remboursé. Aucun remboursement n’est prévu pendant ces 30 jours. Un plan sans Money Back Promise est définitif et non remboursable ; l’écran de paiement l’indique avant de payer. Pour les personnes de l’UE, de l’EEE et du Royaume-Uni, l’écran indique également avant le paiement : « En appuyant sur « Payer 29 € », vous demandez l’activation immédiate de votre compte et reconnaissez perdre votre droit de rétractation. » Pour la suppression du compte, elle peut être demandée dans l’application via Paramètres, puis Gérer le compte, puis Supprimer mon compte, y compris avant tout paiement. Les comptes qui ne paient jamais sont supprimés automatiquement sous 30 jours. Certaines données doivent toutefois être conservées pendant un certain temps lorsque la loi l’exige.

Response from SittsyAug 20, 2026

Lamentamos que o processo de cadastro tenha causado essa impressão. Queremos esclarecer cada ponto. A exigência de ativação paga é informada antes do download. Na segunda captura das páginas da App Store e do Google Play está escrito: «Para entrar na Sittsy, todo cuidador de pets paga uma taxa de adesão, verifica sua identidade e passa por nossos controles de qualidade.» Antes de pagar, o usuário escolhe um plano e vê o valor no botão «Pagar R$80». Adicionar ou salvar um cartão não gera cobrança por si só. A Sittsy não realiza cobranças sem a ação do usuário: o pagamento acontece somente quando a pessoa escolhe um plano e pressiona o botão de pagamento que mostra o valor. O valor de R$80 mencionado não é necessariamente igual para todos os cuidadores; ele depende da região e da demanda local e pode variar entre cuidadores. A ativação é um pagamento único, não uma assinatura. Ela permite iniciar a verificação de identidade, os controles de qualidade e segurança e a análise do perfil. Essas etapas são importantes porque os tutores confiam seus animais aos cuidadores e, em alguns serviços, também lhes dão acesso à casa e às chaves. Depois de cada pagamento, o cuidador recebe um e-mail com dois arquivos PDF: a fatura e uma cópia da tela de pagamento autorizada, mostrando o plano, o valor e o botão pressionado. O banco também pode pedir uma confirmação própria, como código por SMS, 3-D Secure, aprovação no aplicativo bancário ou biometria. Nosso provedor de pagamentos pode solicitar essa verificação ao banco, mas é o banco que decide se ela será exigida. Sobre o reembolso: a Money Back Promise é condicional. Ela só se aplica quando o cuidador escolhe um plano que a inclui e cumpre todas as condições da oferta. Nesse caso, se nenhum proprietário fizer uma reserva nos primeiros 30 dias e as condições forem cumpridas, o depósito pode ser reembolsado; não há reembolso durante esses 30 dias. Um plano sem a Money Back Promise é definitivo e não reembolsável, e a tela de pagamento informa isso antes do pagamento. Para usuários na UE, no EEE e no Reino Unido, a tela também informa antes do pagamento: «Ao tocar em “Pagar R$80”, você solicita a ativação imediata da sua conta e reconhece que perde o direito de desistência.» Portanto, cancelar o processo não cria uma cobrança: sem pressionar o botão «Pagar R$80», o pagamento não acontece. A ativação não é obrigatória se esse modelo não for adequado às suas necessidades.