SittercityReviews of sittercity.com

Well it was really easy to contact them and the woman who e-mailed me about the support, the woman named Adrienne S was really helpful and I was able to log in.

Dee told me their policy was not to give refunds and that everyone is automatically on auto renew but she also understood my circumstances in not being able to afford the unexpected auto renew charge right now and got me the refund I needed. I am sooo grateful! I have found nannies via sitter city in the past and this experience meant that I'd feel comfortable using them again in the future, knowing that they understand things like this. Also - be careful to downgrade your subscription once you're done using them so you don't get an unhappy surprise like I just did!

Adrienne was extremely prompt and helpful with my request. Great service!

Dee was extremely efficient, thorough and kind. I wished more companies had employees like Dee. No negativity or attitude from Dee at all. I truly appreciate that.

Terrible customer service. I tried to sign up. I uploaded my driver license photos and my photo. They “couldn’t match” them. Like what?? I emailed and they said they need approval from trust and safety team . I’ve been waiting for over a week. What kind of website is this? Now they have my driver license and I don’t feel safe. We need a better website for finding nanny jobs. I’m really upset

Was a customer on and off for 10 years. After I found my last nanny, I attempted to cancel services (but I missed the 3rd button you have to press to "downgrade" your membership, assuming it was done. I asked for a refund for charges since then but they basically told me they don't believe me and won't refund. They would rather take those months of payment and lose a customer of 10 years, vs doing right by me and what is morally the right thing to do. Terrible company in that regard

I signed up for sittercity.com and then I got terminated. When asked why, they are unable to provide a reason for removal. This is extremely unprofessional because how can we know if we did something wrong which I do not think any wrong was done of me.

I had a bad experience with a babysitter on Sittercity.com so I gave her a 1-star review and listed the facts of why she deserved the rating. My account got deleted. Reading the terms of services I can only assume it was because of the 1 star review I left. First and last 1 star review I gave. Usually, I only left 5-star reviews or no reviews, but this last sitter was a menace and tried to scam me when I asked her to leave. I felt others should know of her actions, so they are not mistreated as I was, but I guess that goes against their TOS.