Sachin
Was a customer on and off for 10 years
Was a customer on and off for 10 years. After I found my last nanny, I attempted to cancel services (but I missed the 3rd button you have to press to "downgrade" your membership, assuming it was done. I asked for a refund for charges since then but they basically told me they don't believe me and won't refund. They would rather take those months of payment and lose a customer of 10 years, vs doing right by me and what is morally the right thing to do. Terrible company in that regard