Holly
Bought a mattress a year ago and it…
Bought a mattress a year ago and it hard as a rock, I thought support was the way to go. I went back to sit n sleep and they said I had a 365 day exchange policy. The delivery crew has come 3x now and won't do the exchange. Also they don't wear masks, gloves, speak English, and their hands were all dirty. I inspected the mattress before they came( I also use 2 matress protectors) They took my matress to the truck and brought my new one in then they brought the old one back in and said it was stained and it was damp. Each time they come they find some other reason to not exchange the mattress. Customer service doesn't care and now I have a mattress that for all I know they did something to it in the truck the 1st time! I would have noticed a damp stain before they came. I'm so upset and now have no mattress I feel comfortable sleeping on. With Covid I'm not even sure I want it in my house now. BEWARE OF EXCHANGE SCAMMM!! I have no idea what they did once it was on the truck! Customer service is rude and dismissive. Now I have to go spend money in this economy for a new one