customer
Extremely Disappointed – SiteSwan Took $199 and Refuses to Refund
I’m extremely unhappy with my experience with SiteSwan. They have effectively stolen $199 from me. I was told by a representative named Brian that if I canceled my plan, I would receive a full refund. I followed the instructions and canceled as advised — yet, despite multiple follow-ups, no refund has been issued. This is completely unacceptable and unprofessional. I trusted their word, and they have failed to honor their promise. It feels like a dishonest business practice, and I intend to take this further to get my money back. If you’re considering signing up with SiteSwan, think twice. Based on my experience, they do not keep their word when it comes to refunds and customer support is unhelpful once they’ve taken your payment.
Response from SiteSwanAug 11, 2026
Based on the details you provided, we believe we located your account and confirmed that the morning of the day you posted this, on Nov 11, 2025, we issued your refund, and notified you about it, before you posted this review. You were outside of the 14-day window for a refund, but we were able to accommodate your request in a timely manner and issue the full refund exactly as you requested. We hope we didn't part ways with any negative feelings and wish you the best in future endeavors.