John
Charged but no record of my order
I placed an order and was charged for it. No receipt was emailed to me and I was unable to get my site plan. Reached out and they said they didn't have an order for me (even though I was charged). Now I have to dispute the charge with my credit card. A lot of wasted time when it should have been a simple transaction.
Response from Site Plan 4 YouSep 5, 2026
Hi John, We’re sorry to hear about your experience. However, after checking our system, we were unable to locate any order associated with the information you provided, and we have no record of receiving an order or payment from you. When you contacted us, we asked for additional information that would allow us to identify the transaction, but unfortunately, we did not receive any order number, receipt, or other details that we could use to locate it. We would be more than happy to investigate this further. Please contact us directly and provide a screenshot or details of the charge showing the merchant name, transaction date, and amount. This will allow us to verify whether the charge originated from our company and determine what happened. Without this information, unfortunately, we have no way to locate or verify the transaction. Thank you. Site Plan 4 You