SIRVA WorldwideReviews of sirva.com

Even a zero star is too much for this unbelievably pathetic service! There is just no empathy for the customer or their time! How they continue to survive is beyond me! Absolutely atrocious

Let’s be clear the scam that is being played here. Allied partners with these charlatans as a way for drivers to take your money and your hard earned items with them home. They use a ruse of box numbers that aren’t accurate and they start putting them in the truck immediately and ask you to sign after the fact. I can’t believe I paid them almost 8k to touch my items and then hide behind this garbage can company as a way to justify their movement. Warning do not use Allied ever.

Poor customer service. Poor satisfaction. AWFUL customer experience! We moved with Allied Van Lines/ Coleman and the movers damaged most of our big furniture. SIRVA offered a RIDICULOUS settlement of 207$ . We paid 5kusd for that move, we lost 2kusd. SIRVA is just another Joke after ALLIED VAN LINES and COLEMAN. Never move with them!

My entire experience has been awful with Sirva! The core problem is how the movers arrived hours late on the delivery date, because it was late the movers did not want to unpack, which now leads to the insurance company refusing to pay the many damaged items. I mentioned to the movers that I needed it to get unpacked to get my insurance, they said it was going to be okay and that he wrote a note about it on the paper I was supposed to sign. I was stupid and signed because I believed him. I filed for the insurance because many items were poorly packed and even shattered into pieces. They refused to pay saying that I chose to unpack myself and lost the insurance. Did I mention that the movers tried to charge me for over time, even tho it's their fault they arrived late? That's without mentioning that they over charged us, and didn't even gave me a proper explanation of what I had to pay. It's basically keeping your stuff hostage until you pay any amount they say. Very awful company, I wish I could sue them for the emotional damage they caused me x.x

Lack of respect and responsibility! do not use! Never experienced such a bad relocation. Fragile pictures where packed with bed-mattresses. Extra insured items where packed with no wrapping/plastic. Paid extra for insurance who took 40+ days to review and came back with a joke-proposal for solving the case. never again case: DK2300529

Horrible. Personnel très désagréables. Agressives. Pas du tout serviables. À bannir

Absolument horrible. Un stress permanent, aucune notion de service client et probablement l'entreprise la plus inutile qui soit.

(Jeg fikk første flyttingen fra hus til lager dekt av Forsvaret. Det vil si jeg benyttet meg automatisk av Sirva videre da de var rammeleverandør for Forsvaret og er kvalitetsikret) Hva fungerte ikke: - Kundebehandler var lite imøtekommende og det virker som Sirva ikke klarer å planlegge. Jeg gav inn flere datoer for flytting over 1 mnd i forveien og 2 dager før klarte jeg å mase meg til en dato. Jeg vil anta et firma har lengre planleggingshorisont enn 2 dager? - Prisen var utrolig stiv. 45m3 Lagerleie 2.mnd: 8100,- (Langt over bransjestandard) Lagerhåndtering: 3600 Utkjøring (ca.20mil) : 16,500,- Totalt med Moms: 35,250,- Denne prisen er langt over den dyreste jeg har kontaktet. - Når jeg får totalprisen på slutten differensierer denne fra prisen vi avtalte på starten. De ber om 6000,- mer enn avtalen. Når jeg utfordrere de på dette får jeg samme mailen med samme beløpet på nytt. Først når jeg utfordrer med lovverket rundt prisendringer unnskylder de seg og tar av overprisingen. - Jeg fikk tilsendt faktura med forfal samme dag som den ble sendt. Dette er ikke noe ulovlig, men bransjestandard er 2 ukers betalingsfrist. Hva fungerte: - Varene mine ble hentet, mellomlagret og levert av Hasselberg transport. Dette var 2 hyggelige, serviceinnstilte arbeidere som strakk seg langt for å gjøre en god jobb. - Fakturaen kom fort. Konklusjon: Aldri noen sinne igjen kommer jeg til å bruke et firma som heter Sirva eller Team relocation. Jeg går heller på underleverandøren da de var fantastisk flinke og serviceinnstilte. Jeg sender også inn bekymring til tidligere arbeidsgiver (Forsvaret) at de må ta en kontroll av rammeleverandøren sin. Dette er ikke OK som rammeleverandør av flyttetjenester for det Norske Forsvar.