Herman B K.
Very poor communication, despite good storage
My goods were well stored, but this company is incredibly poor at communications, on the limit of autistic silence. Trying to get hold of someone for inquiries is a nightmare. Nobody answers the phone, e-mail bounces. The phone number on their website does not connect. The phone numbers and address location on their invoices are from a previous location where they no longer operate. When we did obtain a number, the person answering said he was from a different agent, unconnected to SIRVA and had been retired some while ago. When things were sorted finally, the customer representative turned out to be located in a different country (!) and did not speak the language you need to operate in our environment. SIRVA is good at invoicing, that is certain.