SIONYXReviews of sionyx.com

Response from SIONYXApr 29, 2020

Hey David, First off, thank you for pre-ordering a Pro from us. We appreciate the support and your feedback will be valuable moving forward. My name is Justin and I'm a marketing specialist at SiOnyx. Our goal at SiOnyx is to create a 5 star experience, and this is not how we want you to feel. Normally we would've sent out the review request after your product had arrived, but unfortunately the current world situation has pushed back the initial Pro ship date of April. I understand your frustrations, and I'm more than happy to keep you in the loop on the status of your order. The Pros will begin shipping sometime in the next few weeks once they hit our distribution centers. If you have any questions or concerns, please don't hesitate to reach out to my cell (989)-492-4229 or by email [email protected] We look forward to getting the Pro in your hands very soon! Wishing you and your family good health moving forward. Best regards, Justin

Response from SIONYXApr 19, 2020

Hi John, Congrats on pre-ordering Pro! We predicted end of April to mid-May and as of right now we are pretty on-track for that to happen. We're so sorry your upset about the fact that it's not here yet. We can hardly wait ourselves! Please reach out to me directly if there is anything I can do to assist. Best, Bill Head of Customer Care SiOnyx

Response from SIONYXFeb 26, 2020

Umberto, Justin from marketing here. Part of our terms of agreement when making a purchase is that you accept all responsibility for taxes and duties. We apologize for any confusion you may have experienced, but all international orders are subject to pay taxes and duties, as we are located in the U.S. Our goal at SiOnyx is to create the best possible experience for everyone. Feel free to personally reach out to my email: [email protected] if you have any questions or feedback for us. We value your opinion and look forward to hearing from you soon! Thank you for taking the time to leave us a review. Justin Marketing Specialist/Community Outreach

Response from SIONYXFeb 20, 2020

Hello George, I'm so sorry you have not had a good experience with your Aurora. I see that you were one of our first customers from 2018! Please let me know what I can do to help. My direct email is [email protected] and my phone is 978-922-0684 x130. Bill Head of Customer Care

Response from SIONYXFeb 25, 2020

Bruno, we're sorry that you've received multiple emails from us. Justin from marketing here! We have been sending out requests to get feedback on our performance and how we can improve your overall experience with us. We will ensure that you are unsubscribed from all marketing communications from SiOnyx. If you ever have any questions or concerns don't hesitate to send me an email at [email protected] and I'll personally assist you -Justin

Response from SIONYXFeb 15, 2020

Brad, Tony here (VP, Marketing), I am personally jumping on this right now - sending you an email. Please call my cell when you get the email. This is clearly a mistake and not the typical customer experience we like to provide. I will personally make this right today. Look forward to speaking with you shortly. Thanks again, Tony

Response from SIONYXFeb 20, 2020

Alexander, this is unacceptable and I will get right to the bottom of it. My name is Tony and I'm VP of Marketing here at SiOnyx. I do regularly check in on these reviews and am glad I did today. I am going to look into this for you immediately and reach back out today. If you have any questions along the way please reach out to me directly and I'll make sure it is handled with the utmost care. Back to you soon and thanks again.

Response from SIONYXFeb 20, 2020

Hi Jason, my name is Tony and I'm the VP of Marketing here at SiOnyx. I would love to speak with you personally if you're willing? As you may know, we have raving reviews across the internet about our low-light night vision capabilities, even some comparing us to Gen 3 PVS-14s. While we do perform better in some situations all night vision technologies need at least a minimum amount of ambient light to perform (some more than others). Many have put us on par with a Gen 2 devices, and in my opinion that's accurate. Regardless, I want to understand your expectations and make sure we're doing a good job for all people considering our products. I would love to speak with you if you're willing. I'll reach out right now with a personal email. Thanks for your time Jason.