SIONYXReviews of sionyx.com

Response from SIONYXNov 30, 2020

Hi Frank, Thank you for taking time out of your day to leave us a review. We appreciate your feedback and hope the Aurora has exceeded your initial expectations. We're sorry about the delay of the Pro shipments. This year has presented many challenges and struggles worldwide. Unfortunately, the release of the Pro fell in line with the global shutdowns and ultimately caused delays. It was never our intention to have delays, but we are adapting and powering through these challenges. We understand your frustrations, and we will do our best to be as efficient as possible moving forward. Anytime you have questions on how to get the most out of your Aurora, please don't hesitate to reach out via social media or to my personal email at [email protected]. We want everyone to have a 5 star experience with their Aurora. Let us know how we can make your experience better! In the meantime, here are our manual/quick start guide links: https://support.sionyx.com/support/solutions/61000127393 Kind regards, Justin SIONYX Team

Response from SIONYXNov 23, 2020

Hi Ivar, Thank you for taking time to leave us a review. We value your feedback and want you to have the best Aurora experience possible. We're sorry about your recent troubles with the battery. This should not happen, and we will find you a solution. Please don't hesitate to reach out to our support team so we can assist right away! Submit a ticket here for assistance: https://support.sionyx.com/support/tickets/new In the meantime, if you have any immediate questions, feel free to reach out to my email anytime at [email protected]. Thanks again Ivar, and we look forward to speaking with you soon! Best regards, Justin SIONYX Team

Response from SIONYXOct 8, 2020

Hi Dwight, Thank you for taking the time to leave us a review. We appreciate your feedback and we are working hard to address the issues you stated. We have an upcoming app update that will improve the overall connectivity and streaming experience. We recognized that this has been an issue, and we are making it a top priority to get an update pushed live ASAP. Since you have already done the top troubleshooting methods, feel free to give me a call/email for additional testing/settings help at (989)-492-4229 or [email protected]. We want you to get the most out of the Aurora in all of your use cases. Happy to help! Best regards, Justin SIONYX Team

Response from SIONYXSep 23, 2020

Hi James, Thanks for taking time out of your day to leave us a review! Your feedback is valuable and we appreciate the support. We see that you recently ordered an Aurora Standard. Once your Aurora arrives, feel free to reach out anytime for questions & settings. My email is [email protected] & cell: (989)-492-4229. In the meantime, here is our Quickstart Guide/Online manual to get you started: https://support.sionyx.com/support/solutions/61000127393 Our goal at SIONYX is to create a 5 star experience for everyone, so feel free to reach out anytime with additional feedback. We look forward to hearing your thoughts once the unit arrives! Best regards, Justin SIONYX Team

Response from SIONYXJul 29, 2020

Hey Danny, Thank you for taking the time to leave us a review. I appreciate the phone call yesterday, and I hope my email helped out! Even though we are a small team, we will do our absolute best to help you out moving forward. Our goal is to create a 5 star experience for everyone. Can't wait to hear your thoughts on the Aurora Black! If you need anything, feel free to reach out to me anytime at [email protected] or (989)-492-4229. Best regards, Justin SIONYX Team

Response from SIONYXAug 3, 2020

Hey Alan, First off we're sorry about the delay in getting the product in your hands. I just checked our system and it looks like it finally delivered. This is unacceptable on our part and we will do our best to help you out moving forward. Second, thank you for taking the time to notify us and leave a review. Your feedback is valuable to us and we appreciate your support! Now that the Aurora has arrived, we hope that it has exceeded your initial expectations. Anytime you need assistance with settings/finding accessories feel free to reach out to me anytime! Email: [email protected] Cell: (989)-492-4229 We want to create a 5 star experience for you moving forward! Best regards, Justin SIONYX Team

Response from SIONYXAug 3, 2020

Hey Jaza, Thank you for taking the time to leave us a review. We value and appreciate your feedback! We're sorry that the Aurora did not meet the requirements for your use case. The Aurora Pro addresses the record limit and does not have a 30 minute auto-stop. This is in part due to the old European law and having 32gb micro sd cards as the maximum storage limit (Pro is 256gb). Aside from the record limit, we hope that the Aurora has made your night time use easier and more efficient. Our goal is to create a 5 star experience for everyone, so moving forward we will keep your feedback in mind and make the necessary spec changes to our website. Anytime you need anything from us, feel free to reach out to me directly at [email protected] or (989)-492-4229 Best regards, Justin SIONYX Team

Response from SIONYXJun 29, 2020

Hey Michael, We're sorry that you received a review request early. The current world health situation has caused massive delays worldwide. The good news is that Pros just started shipping over the weekend, so yours should be arriving soon along with a tracking number. Anytime you need a status update, feel free to contact me directly at [email protected] or my cell (989)-492-4229 and I'll help out! We want to create a 5 star experience for all Aurora owners, so once it arrives we are eager to hear your thoughts! Thank you for your patience and we'll do our best to get you your Pro ASAP. Best regards, Justin SIONYX Team