SIONYXReviews of sionyx.com

Response from SIONYXMar 5, 2021

Jason, We're sorry about your Aurora experience. If there's anything we can do to help with settings or clarifying performance, please don't hesitate to reach out to my email at [email protected] and we can set up a call. Here is our support center where you can fill out a ticket to continue this process: https://support.sionyx.com/support/tickets/new Thank you Jason, and we look forward to hearing from you soon. Kind regards, Justin SIONYX Team

Response from SIONYXJan 7, 2021

Hi there, Thank you for taking the time to provide us with feedback. We're sorry about your recent service experience with us. When you get a moment, please don't hesitate to reach out to my email at [email protected] and we can schedule a call immediately. We want you to have a MUCH better customer service experience. Kind regards, Justin SIONYX Team

Response from SIONYXDec 15, 2020

Hi DP, Thank you for taking the time to leave us a review. We are sorry about your experience with the Aurora. We want to fix this ASAP! I double checked our system and you received a new unit. Unfortunately we do not have an included manual, but we offer a free PDF version on our website for easy access to all of our guides: https://support.sionyx.com/support/solutions/61000127393 In addition, here are two videos to get you started: 1) EVF Removal and Inserting Battery/SD card https://youtu.be/lMS4OWIC_C4 2) Best NV Settings for Camera/Video https://youtu.be/VLG7EyGQ4rI We want you to have a MUCH better experience and we are here to help! When you get a moment, please reach out to my email at [email protected] and I'll give you a full walkthrough/tutorial of the Aurora. Once again, thank you for taking the time to provide us with feedback. It is essential to our success moving forward. Kind regards, Justin SIONYX Team

Response from SIONYXDec 14, 2020

Hi David, Thank you for taking the time to leave us a review. Your feedback is essential to our success moving forward. We're sorry about the confusion with the micro sd card. Please don't hesitate to reach out to my email at [email protected] and I'll walk you through how to get connected to the app. We want you set up for success moving forward. Kind regards, Justin SIONYX Team

Response from SIONYXDec 10, 2020

Hi Gregory, First, thank you for taking time out of your day to leave us a review. This feedback helps us tremendously, and we will be committed to a higher level of service/care moving forward. We're very sorry about your experience with the Aurora Sport. This is NOT the level of service we want to provide our customers. You supported us with your purchase and now it's our turn to support you! When you get some time, please don't hesitate to reach out to my email at [email protected]. I'm happy to forward you the PDF manual and support you with getting your Sport charged. Let's set up a call and we can walk through the features/settings together! We want you set up for success moving forward. Look forward to hearing from you soon. Kind regards, Justin SIONYX Team

Response from SIONYXDec 1, 2020

Hi Juan, Sorry to hear about your recent troubles with the app. We understand your frustrations and we are here to help! We have an app update coming very soon that should address these connectivity issues. In the meantime, please don't hesitate to reach out to [email protected]. I'll walk you through some other troubleshooting methods that our team uses. Thank you for taking time out of your day to leave us a review. We appreciate your feedback and will use it to create a better user experience for everyone. We look forward to hearing from you soon! Kind regards, Justin SIONYX Team