SIONYX is a silicon-based photonics company that develops proprietary night vision camera systems for commercial and defense related applications. Our primary commercial markets include hunting and outdoors, law enforcement, search and rescue, executive protection and maritime.
SIONYX (sionyx.com) has 725 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
sionyx.com
Website
sionyx.com
Category
Audio & Visual
Location
Beverly, Massachusetts
Listed on Five Star Index
2026
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The company replied to 32% of reviews.
Latest
Most recent review: October 2026.
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It’s been nearly a month and it hasn’t even been shipped to me yet. Just give me my money back
Response from SIONYXJun 15, 2021
Hi Leslie,
Thank you for bringing this to our attention. We are very sorry about your current experience. We recently were in the process of moving warehouse locations. We wrapped up the move at the end of last week and shipments should resume this week!
I see that your order is now in transit!
Please don't hesitate to reach out to my email anytime for status updates or for tracking information at [email protected].
We want you set up for success, so once your Aurora arrives, here are some helpful resources:
Support Center: https://support.sionyx.com/support/home
Manual & Guides: https://support.sionyx.com/support/solutions/61000127393
Tutorial Playlist: https://www.youtube.com/playlist?list=PLcE_w7UHKH099q7g4q8LbHR9Zo_iSrC6c
If you still wish to make a return, please fill out a ticket here: https://support.sionyx.com/support/tickets/new
and Bill from customer care will assist you with cancelling the fulfillment.
We hope you have a wonderful rest of your week!
Best regards,
Justin
SIONYX Team
JB
Jacob B.
This is scammy and misleading.
Ok, I don't like to leave bad reviews needlessly, but this is too much. I bought a Pro model several weeks ago to use as a night scope for pigs on some property I own. The first and most misleading statement is that this is "full color" night vision. Put simply it's not at all full color. It's slightly colorized. The thing that pushed me over the edge to finally buy it is that the needlessly expensive rail mount and illuminator were included for free as part of a March Madness sale. Here's the second problem. You have to fill out some rebate form which isn't something that is just there for you to fill out. You have to seek it out. This is clearly so you'll put it off and forget about it. Well I didn't forget. Then they tell you you'll get your stuff in ~6 weeks. I got the extras today, and the rail that they sell for FIFTY DOLLARS is the male side of a picatinny. You can't attach it to a standard rail on its own. It's 100% useless. What they have pictured on their site is the appropriate set up, but that's not what you'll receive, so now you'll have to buy some other adapter to actually be able to mount it to a rifle. I want to return this. I don't even want it anymore. There are cheaper better alternatives out there. PLEASE do not give this company your money. I also want to point out I'm not some grouchy old man that doesn't know how things work. I'm 30, and I have a pretty good grasp on reality. I promise you don't want this thing for 1000 dollars. Oh also, their app is riddled with connectivity issues. I have the newest iPhone, so I really doubt it's on the phone's side. I actually took pictures of how silly this set up is, but there's not an option to upload them here. Furthermore, their return policy is good for 14 days, which is about 4 weeks short of how long it actually took them to send me the second portion of my order. They also graciously stick you with a 15 percent restocking fee. You know because it costs more to put the pro model back on the shelf than it would the cheaper ones, and then they even allow you to pay the return shipping on a product you're not happy with, so I've basically tossed ~200 bucks now for literally nothing. I'm really really disappointed in this transaction and product top to bottom.
Edit: I will give them credit where it is due. They did not hold me to the 15% restocking fee. They did however stick me with the return shipping since I was having "buyer's remorse" as he put it rather than the product being underwhelming. I still would never recommend this product to anyone, but I do appreciate the refund, and I do think they were as helpful as one could expect all things considered.
Response from SIONYXMay 17, 2021
Jacob,
Thank you for taking the time to leave us a review. We appreciate your honest feedback and we are sorry for the Aurora experience that you've had. We wish you would have reached out sooner so we could have a team member assist you! There's many tips & tricks you can use to get the most out of your Aurora Pro.
By "full color", the IR spectrum operates on a different light wavelength. In turn this means that certain colors that are picked up are only visible to the Aurora's sensor & invisible to the naked eye. The Color spectrum will look different at night since there is limited visible light available during low light scenarios.
As for the app, we have a new method of connectivity and we are happy to walk you through how to connect to your iPhone.
If you would like support, please don't hesitate to reach out to my email at [email protected] and we can set up a call ASAP.
We understand your frustrations, so If you wish to make a full return, you can get a RMA by filling out a ticket here and our team will assist:
https://support.sionyx.com/support/tickets/new
Please don't hesitate to reach out, we value your feedback and no one should have such a negative experience with the Aurora. Happy to help, Jacob!
Kind regards,
Justin
SIONYX Team
[email protected]
ME
MellowStill
I’m Still Waiting for My Product to…Still Waiting
I’m Still Waiting for My Product to Arrive 🤪
DH
Daniel H.
So far not impressed at all.
So far not impressed at all.
Bought the Aurora Pro on 3/30, got an email 3/31 saying if purchase was pre 4/1 got the additional kit.
Used online help chat, sent 3 different sets of messages, no response to any of them.
Got the Aurora Pro last night by UPS, no actual manual of any use, had to download, picture quality is poor so far.
NO Help from CHAT, No response from anyone.
Response from SIONYXApr 6, 2021
Hi Daniel,
Thank you for taking the time to leave us a review. We're sorry about your current SIONYX experience and for the confusion related to the recent March Madness promotion.
When you get a chance, please don't hesitate to reach out to my email at [email protected]
and we can set up a call immediately to clear up any confusion and get you set up with the best Aurora settings possible.
Since you purchased an Aurora Pro on 3/30, you are 100% eligible for the promised IR kit + pic rail mount. These items will be sent to you separately within 6 weeks to the address we have on file.
In addition, here are some helpful tutorials/guides to get you set up for success until we have a chance to speak: https://www.youtube.com/playlist?list=PLcE_w7UHKH099q7g4q8LbHR9Zo_iSrC6c
Once again, we are sorry about your current experience. You supported us with your purchase, and we want to support you moving forward.
Look forward to hearing from you soon!
Kind regards,
Justin
SIONYX Team
TN
Tom-NJ
Horrible so far
Horrible so far! Supposedly everything shipped and have not received ANYTHING! Starting to get the feeling that I got scammed! Called the main office and got a machine.. not even an option for an operator! Really???
Response from SIONYXApr 5, 2021
Hi Tom,
Thank you for taking the time to leave us a review. We appreciate your feedback.
When you get a chance, please don't hesitate to reach out to my email at [email protected] and we can set up a call to clear up any confusion ASAP.
I looked at your order # in our system, and your unit is in transit. Happy to send you an updated tracking link as well!
Let us know how we can help, and I look forward to hearing from you soon.
Kind regards,
Justin
SIONYX Team
AA
Albert A.
The e-mail offer of a free mount is not legitimate.
The e-mail offer said the Black would come with a picatinny mount for optic.
It was not included with the Black that arrived. If your going to make claims and offers at least follow through. Very disappointed this has been my 3rd purchase and will probably be my last.
Response from SIONYXApr 2, 2021
Hi Albert,
Thank you for taking the time to leave us a review & for your recent Aurora purchase.
When you get a chance, please don't hesitate to reach out to my email at [email protected] and we can set up a call to clear up any confusion.
The pic rails & IR illuminator kits will be fulfilled within 6 weeks as part of the promotion. You will still receive your pic rail mount as long as you filled out the form on the bottom of the promo page.
If you didn't have a chance to fill it out, we can fill it out on your behalf so you can get the promised items. Apologies for the confusion. You've been a long time supporter and it's our turn to support you!
Looking forward to hearing from you soon!
Kind regards,
Justin
SIONYX Team
BC
Brian C.
I purchased the Aurora black camera on…
I purchased the Aurora black camera on 3/27 thinking that as advertised the rail mount was free and included with my purchase. After I had already pitched it I noticed on my purchase order that it said nothing about the rail mount being included. After researching I found that I had to fill something out with my proof of purchase and that I may not receive it for up to 6 weeks. I was not aware that this was a rebate offer as it clearly states that the rail mount or illuminator was free with purchase and nowhere did it say anything about a rebate or needing to fill out additional information. My issue isn’t that it is a rebate nor that I might have to wait 6 weeks, my issue is that I ordered the camera thinking that the rail mount would be sent out with my camera so I could utilize it right after receiving. Had I known or it was clearly stated that it was a rebate I would have just ordered the rail mount to be sure I got it when I received my camera. I contacted someone from your service department and he was absolutely no help just stating that it was a rebate and seemed like he had no interest in helping me at all. This being my first time purchasing with this company I have to say that I’m not very satisfied especially after spending over $500 on one item.
Thank you for your time
Brian culver
804-721-7063
Response from SIONYXMar 30, 2021
Hi Brian,
Thank you for taking the time to leave us a review. We're sorry about your experience on our website and for the confusion on our promotion page.
The rails should be sent out sooner than the 6 weeks, and we can check on the status of it anytime. When you have some time, please don't hesitate to send me an email at [email protected] and we can find a faster solution for you.
We appreciate your support, so it's our turn to support you! A 1 star experience is inexcusable by our standards, so thank you for the feedback. We will be committed to being more clear on our promotions moving forward.
In addition, here's some resources for when your unit arrives:
Online Manual & Guides: https://support.sionyx.com/support/solutions/61000127393
Tutorials & How To/Setups: https://youtube.com/playlist?list=PLcE_w7UHKH099q7g4q8LbHR9Zo_iSrC6c
Look forward to hearing from you soon!
Kind regards,
Justin
SIONYX Team
JO
Johnson
I am returning this piece of junk
I am returning this piece of junk. It only works with the App when the setting is in the settings mode. Can't use camera and app at the same time. NO manual or quick start guide. Had to find out they were supposed to be included using youtube. With the mount installed you can't change the battery. You have to remove from the firearm then remove from the mount to make a battery change. The first battery took over 14 hours to charge and lasted only 30 minutes before going dead. The second battery took 4 hours to charge and lasted just under an hour. I guess someone else must have received this and also returned it. The box has without question been opened. Even when it says Wi Fi connected the app say camera not connected. Purchased from Optics Planet
Response from SIONYXMar 12, 2021
Hi there,
Thank you for taking the time to leave us a review. We appreciate your feedback and want you to have a MUCH better experience moving forward.
PLEASE don't hesitate to reach out to my email at [email protected] and we can set up an immediate call.
If you bought from Optics Planet, your box should not have been opened previously. Also, your batteries may have issues and we can replace those for you. The batteries should only take around 1-2 hours to charge and have an overall life of around 2 hours (continuous use).
Here are a couple of helpful links to get you started:
1) Online Manuals/Guides: https://support.sionyx.com/support/solutions/61000127393
2) App Tutorial w/new firmware update: https://www.youtube.com/watch?v=zeju1TiQvCo&list=PLcE_w7UHKH099q7g4q8LbHR9Zo_iSrC6c&index=2&t=1s
3) Additional Aurora Tutorials: https://youtube.com/playlist?list=PLcE_w7UHKH099q7g4q8LbHR9Zo_iSrC6c
4) SUPPORT CENTER: https://support.sionyx.com/support/home
Once again, we apologize for your negative experience with the app/mount, and we hope we can make your Aurora experience much better!
We look forward to hearing from you soon.
Best regards,
Justin
SIONYX Team
