Paul D.
I think your product is great, you need to work on your website experience
I think your product is great and look forward to it arriving and using it. This review is about the experience on your website. I decided to complete the purchase based on the sale bonus which provided fir a rail and IR illuminator. It was very frustrating to have to use another form which it took me three separate attempts to submit the info (which was already provided when i purchased( and needed photo of a receipt for something i just purchased on your own website. In addition i received NO confirmation that my info was accepted and shipping confirmation on the bonus items and still don't know if they are being processed. For those that purchase on you’re site the bonus items should be added at checkout. Please can someone confirm the the bonus items are ordered and will be shipped. When i receive the products and test them i will write a honest review. Thank you
Response from SIONYXMar 26, 2021
Hi Paul, Thank you for taking time out of your day to leave us a review. We appreciate your support and we look forward to hearing your thoughts on the Aurora when it arrives! Apologies about your recent experience on our website. I just checked our system and your submission went through for the IR kit + pic rail. You'll receive both within 6 weeks of the promotion! In addition, here are some helpful links to get you started once your Pro arrives: Online Manual/Guides: https://support.sionyx.com/support/solutions/61000127393 Tutorials/Settings: https://youtube.com/playlist?list=PLcE_w7UHKH099q7g4q8LbHR9Zo_iSrC6c Last, we want you to be set up for success. If you ever need anything, please don't hesitate to reach out via social media, our support center, or to my email at [email protected]. Kind regards, Justin SIONYX Team