SIONYXReviews of sionyx.com

It took forever to get you to just accept an address to mail my product to. You have already created the shipping label the 3rd of this month YET HAVE NOT GIVEN THE PACKAGE TO UPS 5 DAYS LATER. I will file a complaint with the BBB and demand a refund if my package is not on its way tomorrow. You never contacted me so their is no "problem". The item is in stock, so again no "problem" there. EDIT: they gave me the step up over my purchase which made up for the 5 day delay I guess (color night vision, nice). Don't waste my time with that Pandemic junk, we know that is a lie being pushed to bring euthanasia to the less intelligent - You screwed up and you know it, don't blame a fake plandemic - end of line -

Just not happy tried to return my camera. Which was no small feat. Got to jump through so many hoops just to get it returned it's ridiculous.

Shipped via UPS with signature required. You should let people know that no signature is required so they don't waste time and money waiting for a package or changing delivery locations for a fee. USE FedEx. The camera itself is disappointing also. The range is only 20 - 30 yds at the most and the instructions are poor at best. Not worth the expensive price tag. Go with night vision goggles or binoculars instead.

If you want a great full color night vision camera for your gun or as a hobbyist - I highly recommend this product BUT if you are a PI, Security Specialist, Law Enforcement of any kind or similar professional PLEASE CONSIDER YOUR OPTIONS. Sionyx makes claims that it offers a date/time stamp. This is misleading. Sionyx actually has a one time non-visible date and time creation stamp embedded in its hidden metadata. NOT A VISIBLE OR CONTINUOUS OVERLAY OF THE DATE/TIME. Therefore, if you just want see better at night - it works. BUT if you need to create court friendly evidence by video documenting at night - prepare to have your butt handed to you in court. Easy to manipulate the record that is hard to show. Easy to edit the evidence without proof of tampering. Easy to get your evidence thrown out of court. Sadly, Sionyx customer service is terrible and unsympathetic stating only that they "have no plans" to correct or improve this issue. As a result, a 5 star product earns my 2 star review because the company continues to market itself to law enforcement types knowing that it isn't providing what the industry requires. That being said, if I can find a work around to make the videos taken court-ready, I would buy more of their units. But as it stands - it's a pretty toy - not a game changer.

Package looks great, BUT I have not recieved an owners manual. Therefore I cant proceed with unpacking my product. Please help. Then I can properly review your product.

Customer service has been good, but so far I've had two defective products shipped to me. Hopefully the third one isn't broken on arrival. The third one appears to work. I compared it with a $15 IR flashlight that I bought, which is 850 nm. Both are equally bright on the camera and the cheaper light has a square beam when you zoom way in, but I personally don't mind it. The cheaper light also has a more uniform beam at wider angles. The other light won't attach to the rail mount adapter, which is a downside, but unless you really need the more covert 950 nm, I don't see how the Sionyx light is worth the price.`

I would not rate my latest purchasing experience very high . I responded to an email advertisement that told me that if I purchased a pro model that I would receive the Picatinny rail and the IR flashlight. At the order page there was no mention of the additions. There was no coupon code, which would be considered fairly normal. I did see something that asked me to fill out the info, and the Products would be shipped to me in an additional six weeks. I did not consider that to be necessarily good practice on their part, and I have not received any confirmation that I actually will be receiving the additional products. I also tried to talk with someone using the chat feature on the website and there was no one to chat with. All in all I would not say happy with the experience. I would like to hear from the company that the deal I expected will indeed be delivered, or else I may return the product.

I like the camera and it works great, I just wish it had instructions with it. I cant find them on your website..