SIONYXReviews of sionyx.com

Bought one of the new Nightwave cameras and I was excited to see its performance. Shortly after mounting and deciding to move it to another location on the boat, I discovered that water was leaking into the base. I snapped the base back on as instructed and poured water over the top for a short time, and removed base to verify. Water was again present so it’s obvious there is an issue. I contacted Sionyx and advised them of the problem and was told I would be provided a return label for it to be repaired. After a couple days after not receiving the return label, I contacted them again and was told it would be coming soon. After 10 days and 2 more contacts I am still getting the runaround. I then contacted the dealer I bought it from, they also contacted Sionyx, and they appear to be getting the same delays. I have now requested a replacement as I am concerned that if I get the same delays once they finally receive it, it may be months before I get it back. It’s unfortunate, because this may be a great product in the end, but they need to seriously look at the procedures if they expect to survive. Hopefully they will finally make this right.

Just not what it was portrayed to be. Not useful for things that it portrayed it would be good for. Unable to return or I would have sent it back same day.

Can't reach anyone and you don't return numerous calls.

Two really important things. If you sell a camera with an IR light you should be able to attach the light to the camera. Second, to this point I am unable to connect the camera to the tablet because the app is terrible. It doesn’t matter how great the camera is. I bought it for a marine application. Without having a screen it’s no use to me.

Received the pro. It will not power up.

Been a month and having got my stuff so I can’t tell you nothing about your product. Actually like get my money back

So far NOT a good experience. I opened the box to charge the camera thought I was charging it the right way but found out the next day that I have to plug the usb to a port /lab top to charge the camera. Strike one ! Spoke with an agent on the phone and was trying to explain to me that the compartment comes out to put the battery inside and had me pull out the plastic part instead where u put your eye to look. It was the wrong part I pulled out. I was afraid to break anything which I explained to him are u sure but he insisted and it was the wrong part I pulled out. I got a little frustrated. Thought it would be common sense or user friendly to get set up which it’s definitely NOT !! So far it’s strike number 2. I really was excited to use this camera but not so excited now cause it’s day number 2 and still haven’t gotten the camera to work yet !!!!!! The Company had to have better instructions that come with the box instead of having agents explaining this over the phone or requesting to go on a zoom call to explain which is perfectly fine. I’m on my way out the door having no time to go on zoom. I guess what I’m trying to explaining is this is taking way too long to simply get this camera to charge and having to place the battery into the camera to function. Not a good experience so far for an expensive piece of equipment. John

Extremely SLOW shipping. I ordered the illumination kit Tuesday, kit didn’t ship until The following Monday night. I received this review request before product was actually shipped.