Sin in LinenReviews of sininlinen.com

$256 for a duvet cover and two pillowcases. That parts not a problem. But if I’m spending some dollars, don’t you think it’s professional and incredibly responsible to inform me what I’ve ordered is actually on back order? If I didn’t email them to ask about my order, they would have never said anything! Now, the best response I’ve received is “the order SHOULD be shipping towards the end of February “ To be clear, I have not received my order yet! Even SHEIN keeps me more updated than this extravagant, luxurious bedding site.

MESSAGE BEFORE ORDERING TO MAKE SURE THEY HAVE THE ITEMS ON HAND. Waiting for forest witch pillow shams that have been apparently for preorder since early OCTOBER 2025, if not earlier. I had to MESSAGE DIRECTLY to find out the item was for preorder after waiting a month for my order to ship, even though it appears to be "in stock" on their website and item description. Expect the estimated timeframe for a preorder item to ship to be extended several times. This is again, only found out when I message them directly. I ordered in October 2025 and have reached out multiple times to be notified that it's been pushed back to December, to January, to February, and now to March. The only reason I'm willing to wait is that it's a gift that is now severely late. If it were for me, I would have gotten a refund long ago. As someone who also runs an online shop, this is a very unprofessional and deceptive way to run a business.

Will never send what you pay too much money for. Theives. I ordered dec 6, its now the end of January.

I bought their black 'velvet' with bats robe. SO DISAPPOINTED!!!!! It's not actually velvet, its polyester. And it's super scratchy on the inside. Probably because there's no lining on the inside. And not even a fabric loop at the neck area, to use it to hang on a hook. Over priced for what showed up in my mailbox. I dont think ill order from them anymore.

I ordered something and they have been changing the eta for shipping everytime I email them. I’ve had to email them 3 times since I ordered 4 months ago. No one communicates that it’ll be pushed later until you ask. They told me it was because it was “preorder” but I specifically didn’t get a different item because it said preorder so I know they made them preorder after I already ordered. Shady business

I ordered from Sininlinen back in 2017 and had no issues, but recently I ordered sheets in September of 2025. I haven't received them yet. First it was supposed to be October, then I contacted customer service. Customer service said end of November. No luck. I contacted them again. They said end of December. Still not shipped. I emailed January 1st, they replied today, January 2nd and said they should ship end of January or early February. This company needs to get it together. 6 months for an order to ship, and I am not even sure they will ship by February after all of the false promises that I've gotten.

I spent $226 on the midnight moth duvet cover and after only 50 days and 2 gentle washes it has two holes and the embroidery is fraying in countless spots. At that price point you really expect quality product and at the very least quality customer service. Sin In Linen has neither, the Sin in their linens is the high price tag and shoddy construction. When I reached out to customer service they offered me 10% refund, such an insult. I had to charge back with my bank. Save your hard earned coins and do not buy from this company.

I was so excited to finally make a purchase from Sin In Linen after years of admiring their products, and now I'm sad to say that I will never buy anything from them again and will spread how horrible my experience has been. In the FAQ, it is stated that there are no return fees. I received my items, and the print was beautiful, but the fit was horrible, so I immediately put them back in the package and reached out to customer service to return them. To my surprise, I was told that they would not provide a shipping label and that I had to cover the cost of shipping the items back. When I asked about the "no return costs" stated on their website, they told me that only applies to defective items. This is stated nowhere on their website. I bit the bullet and returned my items, in perfect condition, and was told that I would not be refunded the full amount because they don't refund shipping costs. NONE OF THIS IS STATED ANYWHERE FOR CUSTOMERS TO SEE! I will be disputing the charge and taking legal action. The owner should be ashamed to run a business like this. I thought I was supporting a small business and buying quality items, but now I have to wonder about their shady business practices and if it's actually a scam.