SingleOpsReviews of singleops.com

I have been working as a manager for a landscape company called Simple Lawns in and am forced to use this garbage CRM daily. I have used other CRM programs at my old jobs with much better results. The issues with this program are so many its insane! The mobile app doesn't work (this was one reason we went with them), the routing system makes customers disappear and reappear randomly. The system itself lags so badly that it takes forever to do simple things. If you call the company for help they are very nice, but do nothing about the problem and don't fix anything. This CRM makes my job harder trying to fix the issues it creates, not to mention the thousands of dollars and customers we have lost since switching to it furious at us for the way they were billed or not being serviced because they disappeared from our route. What a complete waste of my time and the office staffs time learning on this piece of garbage that is still in the BETA stages and not even close to the product that they told us we were buying and learning. I wish we could get a refund, but instead they don't even reply to us! we are reporting to the BBB. I am almost positive half of the reviews are internal and fake. There is no way the other customers of this product are not having the same problems we are? These reviews are fake I do not believe them! No way these are real!!! do not be taken by this fake company and scam artists!

We signed on with single ops at the beginning of this year with high hopes for the system. The first few months were just training but we still had to pay for those months even though we were not implementing the system yet. Since we have implemented single ops into our daily tasks we have been running into issue after issue to the point that it’s more of a hassle to actually use the system then it is helpful or useful for our business. I have been paying for my employees to be able to use the app for the route, the app doesn’t even work, single ops is having us use the shortcut from the website instead. I paid close to $6000 for the CRM system and it has been nothing but a headache to use. I’ve been having many other issues with them as well. Very laggy system with lots of glitches, Random accounts going to zero and accounts disappearing from the route and accounts that were canceled already reappearing on the account. The credit card processing company is absolutely terrible, they have been holding over $10,000 for over 3 months now. Go elsewhere, i’m not the guy to write bad reviews but this is absolutely disappointing and now they’re not even allowing a full refund after all the countless problems we’ve been having, Plus on top of that we have lost several accounts due to the issues we have experienced. Signing up with single ops was one of the worst decisions we have made for our company, avoid at all cost!!!

Tried to contact the owner to get a demo of the product. We scheduled a call to show me the software but he never called me. I've sent multiple emails and never got any answers... I am extremely disappointed

SingleOps was amazing in the beginning but 1.5 years in and customer service is impossible to get ahold of. The sync with Quickbooks online threw our books off last year, and the staff is unable to help us fix it for this upcoming year. The credit card processor they stick you with is awful. Worst of all they used my previous review on here with a picture of myself without my consent at a trade show. Really displeased and searching for other software.