Sandra K.
Your website is confusing and difficult…
Your website is confusing and difficult to navigate when attempting to order a refill medication. There is no easy way to order the refill for an already prescribed and processed medication. It appears that you are generating an entirely new prescription until the very last steps when an option to reorder finally pops up. The process should be much simpler for reordering when refills are available. Your process is extremely confusing for older users who are not as computer literate as others. As a senior, I want to say I sincerely appreciate SingleCare and the ability to get needed medications at reasonable costs. I only wish that the process could be a little more streamlined for refill orders.
Response from SingleCareAug 2, 2021
Hi Sandra, we're very sorry for the inconvenience and we thank you for your feedback. We're glad that you're enjoying saving with SingleCare. - Rebecca from the SingleCare team



