customer
The integration with geniusrx sucks.
The integration with geniusrx sucks. Took me 4 hours to work with both singlecare and geniusrx customer service and it didn’t resolve the issue. Singlecare birthdate is one and geniusrx has another birthdate that neither parties could fix. Also I wasn’t emailed an invoice of my prescription order! That is very odd. All other e-commerce companies will email you your invoice. I thought I could pull up the invoice from the geniusrx dashboard, but the dashboard doesn’t have an invoice of prescription orders either. I need the invoice to file a claim with the insurance.
Response from SingleCareJan 18, 2022
Hi there, we're very sorry for the inconvenience! We just sent you an email asking for more information. Thanks! - Rebecca from the SingleCare team



