CruCru
No service, no answer emails or WhatsApp messages.
I submitted my order to have an iPhone unlocked and paid. My phone meets all the requirements for unlocking, fully paid off and not black listed. I have sent them emails and message them through WhatsApp but they have not responded nor provided the unlock service. Update ⭐️⭐️ I contacted them twice through PayPal and they released my funds after canceling my order saying that I needed the premium service. This took several days. I contacted them again through WhatsApp to inquire about the premium service but they never answered. Response: I am sure I placed my order with this company. They did release the hold on my funds. My rating is based on the fact that they took longer than the given time to cancel the order and release the hold on my funds, about double the quoted time. Including the fact that they NEVER answered my emails nor my WhatsApp messages. Purchase Receipt Dear CRU Thank you for using our Online Unlocking Service. We have received your order that you placed on our web site SimUnlock.Com and inform you that your order is being processed. Order Details Your Email:k Ordered Item: T-mobile Iphone SIM Service Device Model: Apple Iphone 11 Device Network: Sprint (United States) Transaction ID: 92B89370U4751330A You will get unlock confirmation
Response from Online Sim UnlockApr 11, 2024
Dear Cru, We checked your order and confirmed your temp hold amount has been returned to you at March 24 and your temporary authorization is cancelled later. We forwarded your imei to our supervisor and, a week later they informed us your device is not eligible for the service you ordered. The service you ordered will only work for out of contract and paid devices. However, your device has either unpaid balance or ongoing contract or initial deposit is not added to associated T-mobile account. We have returned temporary amount in full when we noticed its not eligible for unlock. Pro service should be used for this device. We are sorry for your inconvenience.



