David C.
No Activation. No Plan. Ineffective Support. Ignored Previous Complaints.
I was provided with a SIM, but it could not be activated. Lyra Mobile wanted me to purchase a service plan as if I had not bought a SIM already. There were two hours of additional hassles trying to activate it while navigating in the US without cell service. I was told I could not purchase the plan by phone using a Canadian Credit card. and Directed to a Lyra Mobile in-person provider at a Walmart, but once there the Walmart knew nothjing aboutn this provider. Then I bought a new SIM and plan with a different company, activated in person trouble-free. I reported my troubles to SIMS4USA three separate times and each time the only response was an invitation to provide a GOOD review. I asked for a full refund including delivery costs several times but no mention of a refund was made in response until AFTER I posted the original version of this review. I will revise again if the refund is made. My original review: You have ignored my complaints about non-delivery of service. This us my third time informing you. Without a response to the SUBSTANCE I have already submitted, I will be reporting you as fraud.


