Simply MacReviews of simplymac.com

Took my phone in to have fixed they ran diagnostic tests and said they can repair it but it’ll be a minimum of 3 hours. This took an hour, I live 45 minutes away, not familiar with the area and had my two young kids. I explain I can’t do the repair today so I scheduled a new appointment for 5 days later when my husband would be able to go with me. We show up for my appointment and dropped off my phone. They said it’ll be a minimum 3 hours but definitely by end of day (they close at 8 pm and my appointment was at 10:30am). An hour later they call to let us know they can’t repair the phone they have to send my phone in. So now I’ve wasted 2 days driving there trying to get my phone taken care of. They recommend setting up an appointment but do walk in repairs before the appointment repairs. I would not recommend going to this place.

I ordered a 13 in MacBook Pro online from SimplyMac under the assumption that a $2000 purchase would come with a required signature. I assumed this because it states this clearly on their website. This purchase was made 5/19/2020, I still don’t have it today. It still makes the claim about required signatures today. Simply Mac did not choose to require the promised signature and so my package was (allegedly) dropped on my doorstep. The FedEx proof of purchase says signature was not required by the sender. Needless to say after searching high and low I still don’t have the computer I ordered over a month later. I reach out to them expecting a resolution. On Facebook their own employee tells me that a signature is required. However after a week and a half of unanswered phone calls and emails they tell me that there’s nothing they can do. They are trying very hard to hide behind some nonsense saying it’s not their responsibility once the shipper has their product. I’ve gotten more respect and accountability from Etsy sellers with far fewer resources than this major corporation. Additionally Simply Mac is blocking me from getting a refund since they have a contract with FedEx allowing only themselves to file such claims. They are refusing to file the claim so that I can be refunded by repeatedly ignoring my questions. When I sent them the letter mailed to me from FedEx and the recorded phone call with FedEx explaining this they stop answering. FedEx has an announcement on their webpage stating that some signature requirements will be suspended but also states that they are requiring signatures as long as ASR (adult signature required) is selected. And who can do that selection? SimplyMac. Not me. Not FedEx. And yet crickets from them. Not a peep except to state that they are sorry and there’s nothing they can do. Truly stay as far away from this company as possible. They will take your money and run then act as though you are crazy for wanting the product you paid for.

Horrible service. Three week turn around time on a simple iMac repair. Won't even answer their phone (been on hold for 48 minutes waiting for someone to pickup). When I went in yesterday, they even tried to charge me for service on a warranty covered issue. You're better off going to an Apple Store... trust me.