YOU BE THE JUDGE - Simply Intel takes approx $1500USD from my credit card as my 2nd year subscription, without any notification and TWO MONTHS before my first year subscription was even up. We emailed them days after it happened and asked for a refund! You would think it would be courteous to give is our money back right???? TO THIS DAY THEY HAVE NOT DONE SO!!! You be the judge - thieves or not thieves!!
FP
Fabian P.
Stay away from this company
Stay away from this company.
My company used it for a few months and the quality of the product could be debatable, some things are good, some things not so much. The platform is buggy and not very user friendly. The so much advertised "personality assessment" is mostly a repetition of the same assessment for almost all leads they reported, which for a few months amounted to over 1000 in our case.
Today we decided to provide feedback after very frustrating changes they made in their platform which made our life very difficult overnight, following a multi-day platform outage. All this happening with zero explanations or warnings.
Not only this company does not have a channel for customer feedback, but when the request to fix the changes were made to the only email you can contact them (a very obscure "info" email, no name signing it), the reply was along the lines of "[my company] is too demanding considering [my company] is paying the lowest possible fee without any level of a commitment. [...] We have over XXXX customers on 6-12 month commitments and never receive such condescending feedback like [the one I gave]"
Few minutes after I saw this very arrogant reply from them, I received a communication indicating "we will suspend your service at the end of the billing cycle".
Extremely arrogant people. Stay away.
Response from simplyintel.comJul 12, 2024
Cindy Lopez, Vanessa Villalobos, and Fabian Pineda are all related to eachother.
Fabian, you did not have any problems with the platform until we rejected one of your friends. In fact, you paid for our service for over 5 months without any issues.
Then when we rejected to work with one of your friends Cindy/Vanessa, you all decided group together to write bad reviews for us.
We're disappointed that you resorted to such tactics but we wish you the best.
CL
Cindy L.
Don't even think about hiring SimplyIntel
If you have the opportunity to hire SimplyIntel for your business, don't do it. The information they provide is doubtful, not very accurate and the delivery is slow. The most uncomfortable thing is the customer service, they are aggressive, unfriendly and arrogant.
During the contracting process, one of our clients (a high-end company) asked them to review the terms and conditions of the contract, the response was "it's simply not worth the resources... we decline to provide you service." When I approached SimplyIntel, their response was to send me a screenshot with a list of payments made by customers and a note saying "they pay more and complain less." Furthermore, this is very serious, since it is not legal to show confidential information to a third party.
If you are a company with the intention of reselling their service, don't do it, they never pay on time, they are rude and will not deliver for your customers.
One of the worst experiences I have ever had with a supplier.
---------------------
UPDATE:
One of our clients has been receiving email threats from SimplyIntel for leaving a negative review.
Please be very careful with this company.
Response from simplyintel.comJul 12, 2024
Cindy Lopez, Vanessa Villalobos, and Fabian Pineda are all related to eachother.
Cindy we're sorry we rejected to work with your clients. However, they are just too small for us and it was not the right fit.
As for the screenshot we showed you Cindy it was to educate you on the types of customers you can have for your small marketing agency.
It was an anonymous screenshot. Here it is for the entire world to see: https://simplyintel.com/cindyscreenshot
There is nothing wrong with sharing such information and hopefully.
We wish you the best.
VV
Vanessa V.
We were considering hiring their services...
We were considering hiring their services but we had concerns about their agreement. Once we shared our concerns and asked to have a meeting to review our concerns, they replied that we were not worth their time and that they didn't know which provider will make changes to win our business but that it wouldn't be them, and therefore they declined to offer their services. If that's how they treat customers BEFORE they win your business, I can't imagine how they treat you after. In 14 years of my career I've never received such a rude and just bad business manners response from ANY provider around the world. I would most definitely ask you to think twice before hiring their services!
Response from simplyintel.comJul 11, 2024
Vanessa, We know rejection is hard but not all customers are the right fit for us.
We get thousands of requests for service, and we reserve the right to decline working with you if we don't think you are good fit both personally or professionally. We think it's a healthy part of any relationship - although sometimes people take it very hard.
You sent us 8 pages of notes on changes you want done to our terms of service. Considering you wanted a free trial; I don't think it's fair to expect we would entertain such costly requests simply for you to try something for free.
It would take a lot of resources to review, change, approve and finalize legal changes.
We find a puzzling that you wanted to work with us so badly and there was no problem until we declined to work with you.
I think you took it personally and lashed out. We understand.
We believe in full transparency for all parties (not just ourselves) and we think everyone is entitled to their opinion and sharing their true experience online for everyone to see.
We have the right to also review our experience with customers if we think it will contribute to meaningful dialog about acceptable behavior.
We wish you nothing but success.
NJ
Nauman J.
Do not use this company as they do not…
Do not use this company as they do not provide the service they promise
RP
Robert P.
Spam company. garbage marketing team
Spam company operating under the domains visitordetect.com and detectvisitor.com as well as the main simplyintel.com. All outreach is copy and paste but sent via contact forms on our site, preventing blacklisting.
Response from simplyintel.comApr 30, 2024
Hi Robert, You have never used our platform and you are simply upset we tried to contact your business email address. Is this you? band-it-idex.com at [email protected]?
TP
Tax P.
Avoid these people
Avoid these people. Spamming companies to get leads is not how you do business. I understand its easy but it's unethical. And I've seen your other bot websites like DetectVisitors which do the same thing (linking back to simplyintel). Even without seeing your tool I can see the type of people who run this organization and I would advise anyone to stay away.
Response from simplyintel.comApr 24, 2024
You are not a customer. You have never used our platform (as you mentioned yourself). You are just trying to damage our reputation and an investigation is underway to determine your real identity to take action against your fake review.
Reviews should be for real customers and should not be used a tool to damage a business.
AB
Andrew B.
Spamming on another level
Spamming on another level. Filling in contact information on our website to ask for advice, when in all actuality youre trying to generate a lead.
That is not how to develop new business, and shows what sort of organisation you truly are, and how you would work with your "customers".
Not a business model we want to work with.
Response from simplyintel.comFeb 1, 2024
Hi, sorry if this was bothering you. You didn't need to write a 1 star review when you have not even used our product.
Since the review is anonymous I can't remove you from our outreach campaign but feel free to unsubscribe here: https://simplyintel.com/unsubscribe/