Moiz
In the middle of reviewing applicants, and account was deactivated for no reason
In the middle of reviewing applicants, and account was deactivated for no reason Went through a lot of verification and added a lot of personal/business information (including credit card info) to create the account and post one job. Applicants are coming in (which is a HUGE gamble, because applicant quality is an issue, and people will just lie to get through screener questions). In the middle of reviewing, account was deactivated for no reason. Reached out, didn't get a reason, just that they want all business/entity information AGAIN. Huge pain, waste of time, and causes lack of trust because now there are two applicants (or more now, who knows) waiting there for a response from our side and will think it's our fault. They had NO issues charging me to reveal applicants (granted, these were the first time credits provided), they did not say before hand that there was some additional verification (since we verified everything beforehand?) so there was no warning this was coming. So simply put, they had no problem taking credit/money, collecting all of our info, but with no warning they are ok with disabling an account in the middle of hiring and reviewing applicants. After two days, I was able to get my account unlocked; no reason given, no RCA, no apology. Worthless customer service.




