simplygoodstuff.comReviews of simplygoodstuff.com

A year ago, in Nov, I ordered 2 items. After several queries on status I finally received one item 6 months later in May. The invoice indicated the 2nd item was not shipped and I had a credit due. But my simplygoodstuff (SGS) account does NOT show a credit due and that the item was shipped. I contacted SGS several times. Last reply in May was 'we'll look into it'. No word since.

terrible company - they haven't sent me the product nor a refund that I requested after I cancelled the order 30 days ago

I ordered products 3 months ago. Initially was told they were out of stock and that I would receive an email when items shipped. I questioned them again 2 other times, requested a refund and was given the same response. Do not trust them!!!

Stay far away from this company. Ordered an item and did not hear from them for weeks. I emailed and asked for cancellation in three separate emails and asked for a refund with without a satisfactory response from the company. When I filed a claim with PayPal to get a refund they then decide to ship out different items after being contacted by PayPal regarding the matter. These cancelled items were sent out 34 days after the order was placed. Do not trust your payment information with this company- do not order from them. You will regret it.

This business does not deserve even half a star. They could not ship an item after 4 weeks past the order date so I cancelled my order and requested a refund. They did not refund my money so I filed a claim with paypal and lo and behold they decide to ship different items. Do not purchase from this company. Extremely shady individuals.

This is the worse company I’ve ever dealt with. Took nearly 2 weeks to send my item and only sent 1 out of 12 I order and what did arrive was dirty. Unbelievable!! I would highly recommend you stay away from this company!!

I ordered a Star Fiber floor duster from SimplyGoodStuff.com on 9/2/24 and the funds were immediately taken and a receipt was emailed to me. A couple weeks later, I inquired about a tracking number and delivery date because I’d heard zero from them. 4 days later I was told the item was “back ordered” until 9/17-9/19. I then asked the question of why was I not notified about the backorder until I asked and I received no response. I started to become nervous so I did some reading into SGSs reviews and boy had I wished I’d done that beforehand! Their reviews are horrendous! So… On 10/05 I emailed SGS stating that I filed for a full refund and on 10/08 they responded stating that they couldn’t provide me with a refund because my order had already shipped! (how magical is that!) PayPal refunded me immediately. I let them know I would be contacting BBB and leaving a review that would not be favorable for them due to my experience. All of a sudden they wanted to be concerned. Through this whole order process, I also called them several times with not being able to leave a message because after listening to their message, the phone call would just cut off. On 10/21 I received an email from PayPal letting me know that SGS states that my order was delivered to my address! WHAT!!? I received nothing but a headache dealing with them. All I have to say here is: BUYER BEWARE OF THIS SCAM. I am beside myself with this whole experience and will not be bullied. I just got home and there is no delivery from this “company!” 🤬 No item, no payment!

On August 3, 2024, I ordered a mop for Star Fiber products. I was told they were out of stock and they would email when back in stock. Now it's October and I cancelled my order and requested a refund. Now, I get no response.