Andrew P.
The best part of my experience was when… Omer got me back up at a critical time
The best part of my experience was when Omer put on his noodle. He did some very creative thinking to solve what seemed an unfathomable mystery. Ultimately, he was able to realize that the incognito window was interfering with the functioning of the SIMPLER TRADING website and the Moxie trading room in particular. On a very busy day he was able to take the time to interview me properly to get to the heart of the problem and suggest I send certain screenshots so we could be more precise. We ended up talking perhaps three times on what was a critical problem for me. He made sure I was okay before the day ended. Smart plus diligent is a good combination even in an environment that can be very fast-paced. He got the job done. He was patient. He was pleasant. Congratulations to both of us for success in a tricky situation. Fantastic!
Response from Simpler TradingJun 30, 2023
Dear Andrew, Thank you for your outstanding review and for sharing your positive experience with Omer's exceptional support. We are thrilled to hear that Omer was able to resolve your critical issue and provide creative solutions to a seemingly unfathomable mystery. We appreciate your kind words about Omer's creative thinking and diligent efforts to identify the root cause of the problem. His dedication to understanding the issue thoroughly and requesting specific screenshots demonstrates his commitment to providing precise and effective solutions. We understand that such critical problems can be stressful, and we are glad that Omer made sure you were taken care of before the day ended. Thank you for choosing Simpler Trading, and please know that we are here to support you whenever you need assistance. If there is anything else we can do for you or if you have any further feedback to share, please feel free to reach out. We are dedicated to your continued satisfaction and success. Best regards, Cody Simpler Trading Team