Sally S.
Unfortunately I had some side effects…
Unfortunately I had some side effects so I had to discontinue. I will say that Darcy at Simple Promise made getting a full refund a very pleasant experience. Her compassion and understanding of my situation was so appreciated. It says a lot to me as a customer how professional this company is and that they truly care about customer satisfaction and well-being. Very refreshing culture at Simple Promise. Thank you, Sally S
Response from Mysimplepromise.comOct 16, 2026
Hi Sally, Thank you so much for your kind words about Darcy! We're truly sorry the product wasn't the right fit, but we're delighted that Darcy made your refund experience such a positive one! Your recognition of her compassion and professionalism means so much. We'll be sure to share your feedback with her! At Simple Promise, your well-being and satisfaction always come first! Thank you for giving us the opportunity to make things right and for recognizing the care our team puts into every interaction!




