Bryant
customer service needed help
Update: Situation taken care of, glad to have the response. ---------- Horrible customer service! They've been trying to charge my card everyday on a canceled account for over 2 weeks I had to lock my car down to keep them from charging it. Have emailed customer service multiple times and even emailed Mark Joyner no response other than your messages been forwarded to the proper person.
Response from SimpleologyAug 15, 2026
Bryant — you're right, and this review was earned. You asked us to cancel in April. Your request sat in a queue while our billing system kept retrying your card daily and emailing you about every attempt. That is the opposite of what this company is supposed to stand for. To be clear for anyone reading: no charges went through, his subscription is fully cancelled, and his billing details are removed. Because of this case we changed the system itself — a cancellation request now stops billing the same day, and card retries are capped. Bryant, I owe you a direct apology for the email that got "forwarded" instead of answered; that was me. Thank you for the wake-up call. — Mark Joyner, Founder P.S. I sent a personal email to you at your company email address and also messaged you on LInkedIn. The message includes a gift for your trouble, if you would accept my humble apology.