SimpleologyReviews of simpleology.com

Response from SimpleologyAug 15, 2026

Shireen — you were not ignored because you didn't matter; you were ignored because our process was broken, and I'm sorry. You asked us to stop billing you and it took us six days to actually stop, during which our retries cost you bank fees. Your subscription is cancelled, and you're on the free plan you asked for — free means free, no strings. We also changed the system so a cancellation request stops billing the same day it arrives. You deserved a fast, human answer and got silence; that part is fixed too. Finally, please message Customer Care and we will reimburse your NSF fees. I'm also asking that you get a lifetime free upgrade to Simpleology Elite — Mark Joyner, Founder

Response from SimpleologyAug 15, 2026

We take this seriously, and I want to make it right — but this review doesn't give us enough to find your account, and we can't locate any customer matching "TCVS." If you paid for something and didn't receive it, that gets fixed, full stop. Please email [email protected] with the email address you purchased under, or write to me directly, and reference this review so it reaches the top of the queue. You're also right that our listed phone number wasn't working — that was our failure and it's being corrected. — Mark Joyner, Founder

Response from SimpleologyAug 15, 2026

Greg — fair complaint. That $197 was your annual renewal, but you shouldn't have needed a detective to figure that out: nothing warned you it was coming and the receipt didn't say what it was for. For anyone reading: we cancelled the subscription and reversed the charge the day after Greg wrote in. We've since added advance renewal reminders and clearer receipts so the "what is this charge?" moment doesn't happen in the first place. Greg, if anything is still unresolved on your end, email [email protected] and it will be handled same-day. — Mark Joyner, Founder P.S. Greg, please also let supprot know I'm asking to give you Elite access free for life if you'll accept my humble apology and gift.

Response from SimpleologyMay 16, 2024

Hi there, please contact [email protected] and they will issue you a refund on the spot. It sounds like you may have ticked some boxes for upsells and not remembered. It happens. We're always happy to do whatever it takes to make our customers happy. UPDATE: 15 August 2026 Rafael — the $97 add-on was offered at checkout, but if a customer doesn't realize they bought something, that's on our checkout design, not on the customer. We refunded the $97 in full within two days of your message, and we've since made add-on purchases require their own explicit confirmation so this can't happen by accident. — Mark Joyner, Founder P.S. Please write to [email protected] and I have a gift waiting for you, if you'd accept my humble apology.

Response from SimpleologyMay 16, 2024

Hi Joao, if you paid lifetime and were set back as a free user we can correct that for you immediately. Please email [email protected] UPDATE: 15 August 2026 Joao — this is years old, but a promise doesn't expire. If you bought lifetime access, you have lifetime access: email [email protected] from any address, mention this review, and we'll restore it — no receipts required, we'll find the record. Our policy now is simple: legacy lifetime purchases get honored, period. — Mark Joyner, Founder