SimpleglasspipeReviews of simpleglasspipe.com

Great company to deal with.

Like the title says READ ALL THE BAD REVIEWS!!! There is so much truth and weight behind them when you see the same issues that the people had over and over. And now I'm going to add mine to the it also. It's funny and odd to read all the outstanding reviews because I feel like are we really dealing with and talking about the same place ?!? I will preface this by saying that I'm not a difficult customer in any way and am always more than understanding usually so to my own detrament. And this is just proof of that . In the end no angry about shipping time or only told 3 weeks later after I ordered that am item was out of stock. But still charged for it and still no refund and the item is still listed as avail. In the end I'm angry because I was told things that were not true, so lying to me directly and it didn't happen ounce it was 3 times about my order being shipped when it actually had yet to be shipped. I will say the was another review talking about lighter the person bought and the owner starting they don't send lighters with fluid in them. That is a lie on the owners part because I can't speak for every order but my order with two lighters came delivered to me by the USPS with lighter fluid in both of them . Not full but enough to use for awhile before they would need refilled. They do drag out the situation by not replying to emails for a couple days . So in the end it took over 3 weeks to get my order but that had nothing to do with the post office . Because ounce the order was actually shipped and USPS had it, it did get to me quickly. But again I was told more then ounce it has been shipped to me already. And then whomever replied to my emails told me they were doubling my items I ordered because of this issue .. I never asked for that but if they choose to then ok. But that does not make up for being lied to about the order being shipped. It doesn't make up for an item being out of stock but never told that untill the day they really sent the order and I asked about that item !?! And it doesn't make up for not receiving the credit to my account for that item as of yet. I get that a credit or refund usually does not happen right way. But it's also now been about a week since the email told me they refunded me for that item. Mind you about a month since I placed the order and if they were out of stock it should have been refunded then. And being that they lied more than ounce already I'm sure I'm going to have to go round and round with them for this. I'm interested to see what kind of reply that will be left about this review from the owner .. because I have all the emails the replys and screenshots should they want to act like something is different then what I say. Just like the good reviews I believe those people had a good experience but when it comes to the occasional bad one .. they are REALLY REALLY BAD!! I would honestly say go look someplace else because there are plenty of other places .. and I don't want anyone to have to deal with the bad customer service I received from this company , plain and simple!! STAY CLEAR!

The best customer service around. No question about that. They charge $9.99 for two day shipping instead of exorbitant fee that some companies charge. They don’t pad their bills with service charges that benefit themselves. I received everything within two days including a shipment I just received today over a four-day holiday weekend. Amazing. I will only use these people and only hope that they continue their success. They return questions in my email very quickly. I can’t say enough for these guys.

They was quick to ship order and very friendly TRUE SOUTHERN HOSPITALITY

spectacular service

Fast shipping good prices

Very Fast Shipping. Packed So Everything Came With No Issues. Will Use This Company Again For Sure. Thank-You For A Job Well Done.

Very prompt service, fast shipping and well packaged. A+