Simms is not what it used to be the customer service is terrible. Simms isn’t for real fisherman who fish simms only warranties and also simms mostly makes you pay for any repair. Simms expects the there waders to be returned looking brand new to even work on. I will never buy Simms again and I would recommend staying away from overpriced and poor quality product and customer arrive from Simms !
AH
ANTHONY H.
Window Sticker
I ordered a Simms window sticker since I own Simms waders and other gear. They sent it by Fed-Ex to my PO Box and I never got the package. Spoke with “JOE” with their customer service representative and they sent me the proof of delivery which had the wrong address. Simms “JOE” said it was out of their hands. I disputed the charge and will leave bad reviews. Still do not have my sticker and would not use it anyway.
DE
Designer
Very disappointed with Simms
Very disappointed with Simms. I have a pair of their G4Z "Guide Waders" that I paid almost $1000 for, expecting a good quality product and a fair warranty. I'm not a guide, I'm a casual fly-fisherman that is out on the water 20+ times a year. These waders started leaking after just a few times on the water. Then after a while the tape started peeling off the booties. I sent these in to be fixed. The response I got was that were at the "end of their life"... too bad. Simms used to stand behind their products. After doing some research online I can find hundreds of other customers like me who expected better from Simms.
DM
Dylan M.
Simms Fishing Gear Sucks Customer…
Simms Fishing Gear Sucks Customer Service Sucks An They'll Make Any Excuse As To Why They Can't Cover Your 700$ Waders.. Would Not Recommend!!
MA
MASSIMO
Terrible product and worse customer service
I bought Simms waders in April 2022, order placed from the official Simms EU seller, but this will be my last pair of Simms waders, I was a Simms customer for a long time, in more than 20 years I have bought several Simms products, including the previous waders, which I decided to replace with a new one after a long use.
This pair, purchased in 2022, has only been used 5 times in total, but I can no longer wear them due to poor water resistance, in fact after 10 minutes I am completely wet, not because they have broken somewhere, but due to the poor quality of the fabric and manufacturing, the layers of fabric are no longer welded and the seams do not do their job.
I am angry and, in fact, I will not buy a new pair of Simms as this one does not meet the standard it promises, and what is even worse is the customer service, contacted several times they never answered a single email. BAD!
MK
Michelle K.
AWFUL experience
AWFUL experience! Do not order from them directly. Go through another site, like Cabelas or Amazon if you want a Simms product. Working with them directly was a horrible experience and they cant ever seem to get a hold of their warehouse to see when a product will ship or what the problem is. No answers email updates on the status of your order or that it is delayed so you have to call customer service in which they never have an answer either. On the third attempt, I just canceled my order in which they still wouldnt give me a confirmation # that it was canceled. So, I have to call back this afternoon to supposably receive that.
JJ
J J.
2021 G4 boot cleats no longer to be supported
I have a pair of G4 Pro wading boots from 2022. This design has threaded inserts for studs or cleats. Apparently, this design has now been abandoned and no studs are available. They are selling out of cleats and won't support them any more once they are gone. This after the boots are just over 2 years old. Great service, Simms (sarcasm). My former loyalty has vanished. Grundens or Patagonia from now on.
PP
Per P.
Fake Simms on sale/outlet til meget lave prose
"Simmsfishingonsale eller simms Outlet Online" .
Køb endelig ikke noget hos dem
Det er kinesisk piratkopi firma. Man betaler ved ordreaccept og får aldrig varerne. Når man kontakter dem på "SincereClientService outlook.com" får man AI generede svar. De gør ikke noget. De betaler ikke peng tilbage! Efter et måned har jeg fortsat ikke modtaget noget Nu er de også stoppet med at
svare.