Vattern C.
There is no returns as stated on the website.
For almost a month now I have been in contact with the company about initiating a return and they have refused to reply me. They asked me for multiple videos & pictures which I have provided. It states on their website clearly no reason return, I explained the reason for my return. The hair density did not correlate with what I was expecting. It is very pricey for that density. The wig cap and all is quite good especially as I wear glasses but the hair itself is light in comparison with what it shows on the model. This company needs to be more clear and open about their returns if they do not want that. There is clearly a mistruth on the website. They use images of African American women influencers to lure you into thinking it’s an American and trustworthy website. I have learnt my lesson never again. What I will make sure to do is warn other women do they don’t fall victim.
Response from Simidola HairNov 4, 2024
We sincerely apologize for the disappointment you've experienced with your recent purchase. We strive to provide products of the highest quality and customer service that exceeds expectations. Our hair density is made according to the hair length and weight ratio on the market. The density is sufficient and there is no problem. The wig worn by the models on our website are all restyled by themselves, which is very easy to operate. Please contact our customer service email and send us your order number and then record a video about weighing the wig, so that we can accurately confirm the wig density problem. Thank you for your cooperation~