Dretta E.
Lying Staff and Horrible Service..
This company has a lot of gurutubers who never spent a dime but speak highly of their wigs so how can they be trusted. I found this same seller on Aliexpress platform and they had a few wigs low priced on the site's 11.11 & ongoing Black Friday sale so as a first time buyer I decided to give them a try. After paying and waiting over a week now for my order to be processed I contacted the seller who blatantly lies saying the wigs are out of stock when in fact they just don't want to process my orders because of the price I paid. We all know that whether it was a glitch/error it is the sellers responsibility to honor the price as displayed however on this platform they will NEVER take accountability as it only protects its Sellers not Buyers and customer service hotline is so auto generated in their response you are indirectly asked to take fault of the issue reported on the seller's behaviour. Simidola creates false comments under their products and know it's not a real customer review but them trying to up the rating for each of the wigs. Ali platform have no good morals in admitting that the seller was responsible for the price advertised (even with your evidence of screenshots) and instead they will go with what the seller states i.e. wig out of stock so cancel. How can an item be out of stock when if you click on the same exact link it takes you right back to the same item with all of the selection still available in comparison to what you would have already paid for but the seller racked up the price by that point. What a lying bunch of unethical, business people. Ali platform CS agent and their senior team will never insist the seller to ship your items for what you paid because they too is in the skulduggery. I further warn only to buy if you have nothing to lose because with regards to defect product(s) received, most of the time you are asked to ship back which cost you way more than what you paid for the item(s).
Response from Simidola HairNov 27, 2024
We sincerely apologize for the disappointment you've experienced with your recent purchase. Aliexpress shop and our website:https://simidola.com/ product and team are all different,so pls order from our official website:https://simidola.com/,and we will We strive to provide products of the highest quality and customer service that exceeds expectations.thank you for your understand.




