Simidola HairReviews of simidola.com

I bought an $107 wig from this company 3 weeks ago and I never received it. I asked for a refund and was denied, they said that UPS said that I signed for it and UPS ssid that in their system it says that it's out for delivery. I will never buy anything from them ever again in life. I work for the federal government and I will use my power and influence to make them pay for their deception.

Good hair quality

First time ordering hair from an online shop with no physical store and I must say I deeply regret doing this. They might have sent my package but I honestly don't know this as they chose the worse delivery company to deliver it. Fedex claimed they have delivered my package but I never received this and it looks like my signature was faked. I tried severally to sort this issue out via email but they refer me to FedEx who then refer me back to them. The delivery for a package worth this amount should have been a picture/signed for package apparently it isn't. Now, I'm left with less money for a product I never received- I have reported this on Klarna hopefully I get my money back from them. Horrible customer service!

0J0 WARNING-WARNING-WARNING There are additional costs weeks after delivery!! You will receive a bill with extra costs. Simidola Hair knows this but does not warn you in advance!! Their response: " Hello, this is the fee that the customs requires for clearance after the goods were randomly inspected by the staff during the customs process. So this is not a decision made by us. It's the fee charged by the customs for clearance". I have paid the additional costs, but I want to express my deep disappointment. I believe this should have been clearly communicated upfront. As a company doing business with clients in Europe, you are expected to comply with EU consumer protection laws, which require total price, including all mandatory fees, to be clearly shown before purchase". I reported this issue @ consuwijzer.nl, under this name: QI Chen ZHOUKOU YAER TRADING CO LTD/ Simidola Hair! Next time someone complains, just refund the fee! Please take it seriously for future reference. It’s a shame, because the wigs are beautiful. But I prefer to spend more with an honest company than to be tricked into hidden charges like this. Cheers, Under the Dutch Civil Code (Book 6, Articles 193a–193j) and the Price Indication Decree, all unavoidable costs (like VAT, admin fees, or handling charges) must be clearly included in the total price shown to the consumer upfront. This is also based on the EU Consumer Rights Directive (2011/83/EU), which protects buyers from misleading pricing. Under the Dutch Civil Code (Book 6, Articles 193a–193j) and the Price Indication Decree, all unavoidable costs (like VAT, admin fees, or handling charges) must be clearly included in the total price shown to the consumer upfront. This is also based on the EU Consumer Rights Directive (2011/83/EU), which protects buyers from misleading pricing.

Hair is absolutely beautiful.

I received the wig, and it was a different wig than the pictures. I payed extra for a bleached lace and the lace wasn’t bleached. I’ve tried to talk to the customer service because I would like to receive a partial refund because I payed for something I didn’t get. But they are not helpful at all. They said that the wigs can be a little different than the pictures but that’s not what their website said. Now they won’t react on my mail anymore.

if I could give a -0 star I would ! I had to wait 2 weeks for my order to be shipped. Let’s not even talk about the crazyness of the customer service ??? Without the person running the insta account I don’t think I would have received this wig this month. I was not my first time ordering but might be the last even though none of this happened before and the quality of the hair is on point ! so sorry but I’ve been so disapointed because of the customer service

It easy to find quality wig of choice and the length on your website, this is my second order, the first order was good I like the quality.your delivery service is great with FedEx.