Tania F.
Very disappointing service
Very disappointing service. I first purchased 5GB, which finished extremely quickly, so I topped up with another 10GB. With my first purchase, I received a message warning me when I only had 20% of my data remaining, but with the second 10GB purchase, I received no warning or message at all. My internet suddenly stopped working, and I haven’t received any message saying that my data has finished. I also find it impossible to believe that I used 10GB in less than two days, especially because whenever I’m at the hotel, I use the hotel’s Wi-Fi instead of my mobile data. It’s very frustrating to pay for 10GB and have it disappear so quickly without any explanation or warning. I don’t even know whether I still have data remaining or if the service simply isn’t working properly. Very disappointing experience.