SILVER PAWReviews of silverpawdog.com

I am giving it 2 stars only because I like the product--cute and well made. But the coat I ordered is too small for my pup and I can't for the life of me get anyone's attention for a return. When I first ordered I got a courtesy email letting me know I can reach out with any questions--the minute I did I got a bounce back with an invalid email address. I then tried another email--still no response. And there's no clear Returns section or instructions on the website. Because of this I won't ever order from them again.

Web site was hard to navigate and understand, seemed incomplete. The dog jacket I ordered arrived promptly and was good quality however didn't fit my dog. Any information on returning it and or contacting customer support was sadly lacking, very poor. I still can't find any reliable info on how to process a return or exchange