Silverado Memory Care & HospiceReviews of silverado.com

We have been thrilled with the outstanding care and support we have received as a family, and more specifically for our loved one. St Charles Silverado staff have helped us improve our loved one's quality of life. The staff is alway courteous, they keeps us informed, and any time we are visiting, we can see how much our loved one enjoys residing there. I greatly appreciate the attention to detail with the planned activities for the residents and visiting family/caregivers. From activities to medical needs and communication, we are truly grateful. The facility is always clean and the staff are so friendly and welcoming.

My mother lived in Silverado, St. Charles for two years before her passing. We brought her to Silverado from another facility that we were not happy with and the experience at Silverado was much, much better. The residents can be as involved as they want to be and most importantly (to us), they had residents aligned by capability level so their engagement was relevant and meaningful. She was always well-groomed, dressed appropriately, and well-cared for. The coordination with speech and physical therapy was top-notch and seamless. We were able to have their team support assistance with transport to select dentist and doctor appointments that we considered more routine, and the on-site podiatry visits were incredibly helpful. As with any facility, setting clear expectations for communication, status updates, emergency care protocol, etc. should be part of your transition and care plan. Silverado was always happy to accommodate and their team was genuinely caring, professional and personable.

Silverado St Charles provides excellent care, beautiful community and wonderful, caring staff.

Silverado Memory Care came as a recommendation to me, Silverado reached out to me and understood my sense of urgency, they were happy to meet with me for a tour and discussing the process of the transition. This quick yet thoughtful connection helped ease my concerns and I was relieved to find a great place for my loved one. During the tour I was given detailed information on all aspects of care such as daily programs, meals, rooms, family involvement, medical care and advanced care once the time comes. I really appreciated their communication to me and reassurance of how the transition process would go, during my loved one’s initial days at Silverado they were great about updating me on the transition process. My loved one has been at Silverado for a little over 5 months now and during this time I have formed good relationships with the associates at Silverado, they are great at welcoming family members into the community. During this time I have learned about Silverado’s activities program that is science based to help with memory care, I strongly recommend an in depth conversation on the details and how it can e edit your lives one. The activities staff are great, they get to know each resident and learn their strengths and weaknesses and are truly an integral piece for my loved one’s care and comfort. My loved one has also received much needed therapies and I love that the therapists are onsite and have communicated with me on this process. I have enjoyed many of events at Silverado, I love that they host various events and invite family members, it is great so we can be with our loved ones. There is also many events available to support family members through this process, that is so great for the family. I also feel their Covid response is appropriate, it takes steps to protect residents but still allows for visiting in the appropriate manner. I feel so lucky to have found Silverado and have this community for my loved one and myself.

The entire care team is so caring and so sensitive to the specific needs of my mother. We also as the loved ones feel the caring spirit of the team at Silverado the Huntington

The caring staff at St Charles Silverado of my loved one for the past 2-1/2 years has been well above expectations. The cleaniness of the facility, activities for the residents, food by the chefs and support staff are what we need for our loved ones needing this care.

The Silverado/Huntington facility came into our lives at the right time. My sister needed an emergency evaluation and a nurse from Silverado came to us within one day to start the process of placement. Because I live out of town, communication is all important. The manager and nurses are prompt in returning phone calls, and the receptionists are always so friendly on the phone. I can easily get updates on my sister, and I am quickly contacted regarding information that I need to know from the facility. To have nurses on hand 24/7 is invaluable. Medical issues can be addressed promptly. There are outings and activities for the different stages of the residents, and a nice little garden in which to sit or walk. In addition, cleanliness always comes to mind when choosing a facility, and Silverado/Huntington seems very clean as are the residents. Having this facility where my sister is well cared for and safe is primary for her needs, as we were unable to give her the necessary care at home any longer. It is never an easy decision to move a loved one into a facility, but I am very glad that we found Silverado!

I toured the Silverado in Lee’s Summit, MO while looking into facilities for my mother. Whitney Sparks was the individual who gave us the tour and all the information. She was very thorough and informative and we left feeling that Silverado LS might be an excellent choice for care for my mother.