Steven
Fine, finally.
Initially, everything went smoothly. I received my sample pack, and initiated the design process. We had a couple of exchanges/tweaks, and then a proof was approved. Several days later I was informed that the production team could not get the results we wanted, so that design was scrapped, even though SilkCards provided it. A second version was sent, with a different production process, that was also approved as acceptable. A few days later, the same issue- cannot produce the design that was sent to me and approved. 3rd time went with a simplified mono-chromatic version. These were approved and produced, and I have them in hand. While they did come out good, they are less impactful than the original two designs. A partial discount was given, after it was offered as a credit towards a future purchase, which I rejected and demanded that it be applied to the current order since it was not what was originally (or subsequently) agreed to. I am satisfied, but less than enthusiastic. It seems to me that the design team should already know what the production department is capable of without trial and error. I would submit a photo, but I cannot see where to do that in the Trustpilot review panels.
Response from SilkCardsJan 6, 2026
Hello Steven and thank you for your review. Our apologies on this order. Sometimes design-wise, it passes all the checkboxes. However, when we send it to print, we cannot account for certain until we actually run it through die-cut machine. Because it's wood, we had to use the laser die-cut which created too much heat. I know that comes as a disappointment for your order but it helps us understand where we can improve and what our current capabilities are. We hope to get to a point where we can one day get you the cards on the design your first approved. It's all a learning process but that's how we all get better. If there is anything we can help you out with on a re-order or anything at all, please feel free to reach out to us anytime. Our goal is always to get it right the first time, and I thank you for your patience with us on your order. -Phil