Silk and SonderReviews of silkandsonder.com

I enjoyed my subscription for nearly three years and then, due to financial constraints, I had to cancel my subscription. I followed the directions on their website and cancelled my subscription. Next thing I know on 6/10/24, this wretched company charged me $260 for an annual subscription that I cancelled! My experience with their "customer service" was same as others, they denied that I had cancelled and gave me some song and dance about how they couldn't refund me for the whole year because they are a print company. I believe they should be able to at least prorate a refund for me. I seriously can't afford this. What's really bad is that this company was started by a woman of color, which I really vibed with and appreciated when I had the money to pay for it. Now that I see how they treat a loyal customer, I feel totally scammed by Silk & Sonder. I've recommended S&S to many friends and bought their gifts for coworkers. I feel like S&S has stolen from me for their profit. I'm informing all my network of S&S's ways and advising them to cancel, confirm, take screenshots of when you cancel, and to spread the word. Silk & Sonder, know that your little "wellness" notebook now causes me stress and evokes anger. I hope Silk & Sonder gets exposed for the rip off it is.

I purchased a one-year subscription last June. I thought this was a one-time purchase. The company auto-renewed my one-year subscription ($261.18) without any warning, my knowledge or consent (on an expired debit card), and refused to refund any of my money. I asked if I could only be charged for the month of June, as I did not want anymore of these stupid glorified notebooks, and Silk+Sonder refused. Zero customer service and very sketchy business practices. After some digging, I learned I'm not the only one who got my money STOLEN from this company. The workbooks are extremely over-priced, and they just plain suck, to be honest. Save your money, and just buy a journal. Silk+Sonder is a SCAM. They will STEAL your money.

The same complaint as multiple people. They renewed me with no communication and are refusing to refund me for the remaining 11 months. I attempted to cancel months ago and thought I did, but no they charged me over $200 for a product i won’t use. Then told me to give it to a friend if it’s not for me. Very poor business practices.

I signed up for a year. I didn’t use them as much as I would have liked. I cancelled my annual subscription so it would not renew, or so I thought. Noticed I was charged an absurd amount from them. Contacted right away but they won’t give me a refund for the next year. Customer service just offered me 20% off for the future. No notice what so ever that my annual subscription was going to renew. Not a great way to run your business.

I am beyond disappointed with S&S. I joined in June 2023 and loved it until recently. I even referred several members and loved giving great reviews. Then in February I purchased their new sticker pack. A couple of weeks ago I emailed customer service to get an idea of when they were anticipated to ship. No response. So, I posted on the Sonder Club chat to see if anyone else had timeline. S&S deleted my post without a response. I proceeded to email and post each time my post was deleted and I did not receive a response. Now, though I am paying for the digital access, my name is no longer viewable by any of my friends. My posts are not published and all of my previous comments are no longer showing up. I merely wanted to know if I was looking in the wrong place for clarification on the stickers because I was excited to use them in my April planner. Now, without reason I have been essentially banned from the community portion and I have no idea why. I can not understand why this is their practice and I have canceled my membership. As has several friends I referred. This is truly upsetting! Be warned that their customer service is beyond terrible and you will not receive a response.

The biggest problem that I have with this journal, is that they do not offer a trial to determine if it will work for you. I have ADHD and have been trying to find some kind of method to help me organize and stay on task. After 30 days or so I determined this journal was not going to work for me. I called to cancel and they would not refund any of my money. The total cost is $189 a year. This is not an inappropriate price to pay IF it works. But now I am getting a planner every month that I basically put in the recycle bin and never use. What a waste of trees and money. I canceled my subscription and told them that I don’t use them and that I don’t want them, and they still keep sending them. My subscription runs out in April and I have basically given the landfill 11 months of unused journals.

This is a scam! They make it very easy to enroll you. If you attempt to disenroll, they keep your credit card information on file… Won’t let you remove it and auto renew you after you canceled the membership by “updating” your account!

I first purchased the subscription in 2022. I was quickly turned off by their very MLM style of marketing which encourages you to get friends to purchase as part of your daily affirmation tasks. I quickly cancelled my subscription so that it would not renew. There is no easy way to cancel online, so I reached out to customer service for assistance. They sent me an account activation link and further instructions which I followed. I canceled my plan Jan 2023 and my account has stated that I have no active subscriptions ever since, however, in December 2023 they billed my credit card for another year. Every time I reach out to customer support I get the same canned message stating that once the plan auto-renews they will not issue a refund. My account still shows that I have no active subscriptions so there is literally no way to cancel without reporting the charge as fraud and getting a new credit card number issued. Their entire business model is based on predatory scam tactics. Avoid at all costs unless you want to pay for these overpriced journals for life.