SilhouetteReviews of silhouetteamerica.com

I purchased the Curio 2 less than a year ago, and it has been a nightmare dealing with their customer service. The machine began malfunctioning after about 8 months—going off-course, applying excessive downward pressure, and tearing through materials repeatedly, even on low settings. I replaced parts, followed every troubleshooting step, and updated firmware, but the issue only got worse, eventually damaging a brand-new protective sheet and leaving gouges in the electrostatic bed itself. When I reached out to Silhouette's customer support (while the machine was still under warranty), I was met with weeks-long delays, repetitive requests for videos, and questions that showed they hadn't actually reviewed my case. After all that, they asked me to ship the machine back—at my own expense for packaging—while warning me that I'd be charged if it got damaged in transit. No apology, no urgency, no ownership of their defective product. I've spent hours of my time, wasted materials, and lost all trust in this brand. Silhouette clearly does not stand behind their products or respect their customers. I wholeheartedly discourage anyone from buying a Curio 2—or any Silhouette machine—until they completely overhaul their quality control and customer service. Save your money and your sanity. Go with a competitor that actually cares.

Customer service and shipping is nearly nonexistent. I bought a refurbished cameo and they didn’t think a blade, mat or manual would be helpful. Then the unit gets shipped to a town in the states with the same name as mine. Took a month to arrive. I joined the monthly service where you get 2 items every 3 months. Well first time it does the same thing, then gets lost in limbo forever. It took 2.5 months to arrive. Before that even shipped I had advised them of the shipping issue before. I then did the same thing before the next shipment. It’s been 3 months and nothing. They use these tiny shipping companies in the US that literally don’t even know Canada is a country. Customer support takes weeks or months (no lie) to reply to you, if they even bother to. The last time the person told me to contact the shipping company and ask them about it. Shipping companies don’t give out detailed info to anyone but their customer that paid for the shipping. The machine works fine, however the program you find out you have to pay for, is difficult to use. It’s very unintuitive and I need to watch YouTube videos from owners, who often have a different version of the software. I’m trying to sell it and get a Cricut. I’m not sure how Cricut’s shipping and customer service is but it couldn’t be worse than Silhouette’s.

WORST PROGRAM EVER FOR A SMART CUTTING MACHINE. The program is so badly built that it crashed my new m2 MacBook Pro. The cutting machine itself is great but the program is terrible