SilhouetteReviews of silhouetteamerica.com

I bought the Silhouette Cameo 4 Pro almost two years ago, and to this day, I still regret that purchase. Absolutely terrible machine. Even using it for simple hobby projects is a frustrating experience. Every single time I try to use it, there is some new problem or obstacle to deal with. Instead of making things easier, this machine wastes my time, materials, and patience. Something that should be simple turns into an unnecessarily stressful experience. Almost two years later, I can confidently say that buying this machine was a huge mistake. Never again, Silhouette.

I would leave 0 stars if I could

My cameo 5 housing sensor crashed. I contacted Silhouette Support, they told me to do few things and to send them a video of my doing the reseting. I did as they asked and they then confirmed that the housing sensor had crashed and that the machine was unusable. Because it was out of warranty and as I live outside the USA, they couldn't replace it. So if they only honour USA CUSTOMERS, I believe that they should not sell it outside the USA. I have been using silhouette machines for over 15 years. Now I don't trust them and I guess I would be looking for a better machine with a better costumer support.

The worst purchase I have ever made — Cameo 5 My Silhouette Cameo 5 is still under warranty, but the problems with this machine never end. It may work normally for one day, and then I spend the next week searching online for solutions to another problem. The machine frequently cuts about 3 mm to the left of the intended cutting line. Sometimes, when the carriage moves between different elements of the design, the blade does not lift properly and drags across the material, leaving unwanted diagonal cuts and ruining the entire sheet. At other times, the machine suddenly starts jerking in one spot in the middle of a cutting job, loses its position, and continues cutting incorrectly. The mat can also feed or shift incorrectly, causing the machine to cut completely outside the design. Print & Cut accuracy is another constant problem despite repeated calibration and troubleshooting. Support has never actually solved any of these issues. I explained that the machine sometimes cannot properly cut my paper even with very high blade depth and force settings. Their response was to ask me to test it on thin standard A4 printer paper. Of course it cuts thin A4 paper. That does not reproduce the problem I reported, yet they use this test as evidence that the machine is working correctly. I bought this machine for work, but instead I constantly waste printed paper, materials, money and hours of my time troubleshooting it. This is genuinely the worst purchase I have ever made. I have regretted buying the Cameo 5 countless times. A machine intended for regular work should be reliable, not require constant troubleshooting. Based on my experience, I cannot recommend the Cameo 5, especially for business use.

When I needed a spare part for a little-used Cameo 4 cutter, not finding any source in the UK, I contacted Silhouette in USA. Basically, once they've sold a machine and it is out of warranty, they don't want to know. No spares, period, go away. Given that this was a £350 machine, that is appalling. I can't think of another appliance of that sort of value which is so completely unrepairable, nor for that matter a company that treats its customers with such distain.

What an awful company. I never write reviews. But this one I think everyone should be aware of. I bought a wrong product from their website thinking it would work with one of their machines. It wasn’t the correct one. Returned it, which cost me $50 to return and on top of that they gave me a 20% restocking fee on a $100 product. I at this point should have just kept the unused product and sold it myself. They robbed me.

Silhouette studio is TRASH! Never works! Just freezes and shuts down the computer! Was great until all these updates and now it’s useless. Save yourself and go to canva!

I have been trying to reach customer service for over two hours. My account has been suspended for an unknown reason then I have credits on the account. I have many purchases. I’ve made over the years and now I have a machine that’s worthless because I can’t use the service what is going on? Why can I not speak to a person my account suspended? I can’t get into chat. Can’t get a response on email. Can’t find a phone number. What do i do with a machine I cant use. Where is all the money and credits going on my account t?