SIIL Ostomy™ Life Changer Ostomy ClothingReviews of siilostomy.com

Ordering was easy, upon placing the order I received an email stating that a label was created and within 2-5 days I will receive my package. The next day I received another email stating my order left the warehouse . I waiters the five full days and I went to track with ups only to find out that the package had never gotten to the warehouse. I contacted them and asked what the hold up was. The ONLY email I received was don’t want a refund?? I responded saying no I want what I got charged for, and please send me another product. I have wrote three more emails, and no one is getting back to me, nor have I received my order. Sadly I thought this company was a reputable company only to find out what a headache it is now to dispute my charge… please consider ordering from another company they are very unprofessional.

Siil ostomy advertising as based in Spain. DO NOT BUY FROM THIS COMPANY. My husband underwent major surgery and now has an ostomy bag. To give him some confidence I ordered a ostomy cover belt from this company in Large, it was too big so we sent back for an exchange to a Medium. Well after many many many emails chasing them only to get messages from Ana who is clearly a bot/AI it said it was onto this. After a very long time I said if we can’t have it can I have a refund and with no communication after all the chasing we just got a refund with no explanation. You could order a medium on the website so why they could not help with an exchange I do not know. To save you a lot of hassle and upset I would go to Etsy a company called Reece UK we bought exact same belt for half the price.

Do not use this company! Says US, but I am pretty sure they are based in Spain but ship their products from china. My dad has undergone major surgery and reading the website, which states they care about people and take extra care, this could not be anything further from the truth. Ordered a size L, which was too big and asked for an exchange to a M. We then received no further contact to emails, messages, no management, nothing - we just received an auto refund. This meant we went without the product, even though you could order the smaller size on the website, so the exchange should have been smooth. Avoid at all costs, all AI

La tabla de tallas no es nada acertada. Pedi una bikini que según mi talla era L y me quedo muy grande. Hice la gestión para cambio de talle y hace dias que llego mi devolución y ninguna noticia. Pedí el reembolso y sigo sin noticias. Ya ni correos me responde. Me quede sin bikini y sin 60€. Estafa

Compré una faja y me quedaba un poco ancha . Cuando quise cambiar de talla no tenía ni la S, ni la L, ni la M. Realice la devolución del artículo, lo recibieron y me informaron que me avisarían ..tras varias semanas sigo sin respuesta, solamente envían email de cortesía diciendo que llamarán y son poder hablar con nadie..me he quedado sin producto y sin 50 euros

The first belt I bought off them via Amazon and they charged me for quick postage and then did not deliver it on time but much later than I paid for and it took me months and many contacts with them directly to get my postage refunded. They argued and argued! The belt I bought then stopped working correctly in that the important adhesive sections of it would not hold together and so now it does not work correctly. Once again I find myself having to message them continuously to get any form of reaction or help. This part of my saga is still ongoing! In short - don’t buy off this Company. They are a nightmare to deal with.

All is well until you dont request for change of size or refund for a return which the team agreed to refund but not actually issuing a refund. I am making a claim against the credit company to fore them to refund as I have emails and tracking code for the return which was accepted by the team. I am making this claim after 25 days of the team agreeing for refund but not actually refunding it!