Signwin® DisplayReviews of signwindisplay.com

Response from Signwin® DisplayApr 17, 2024

Debbi, thanks for sharing your feedback. We're sorry your experience with us has not been great. In terms of the communication between yourself and our team, this is an uncommon instance and we'll do better in the future. Recently we have been experiencing an usually large volume of inquiries and orders. Although our team is trying their best, we have been unable to respond as promptly as we'd typically like. We understand that this is not an excuse and will discuss this feedback with our team and work on better communicating with our customers. In regards to the graphic design portion of your feedback, kindly keep in mind for future reference that we strongly recommend all of our clients to submit ready to print artwork or hire an external graphic designer for prompt and best results. Please know that we take feedback very seriously. The feedback that you've sent our team via email is greatly appreciated and will be shared with the rest of our team in order to prevent this from happening again with you or other customers. We hope to be able to make your experience better throughout the rest of the design process, and hope that you will be satisfied with your order once it has been printed and delivered.

Response from Signwin® DisplayMar 14, 2024

Curtis, thanks for sharing your feedback. We're sorry your experience didn't match your expectations. In terms of the communication between yourself and our team, this was an uncommon instance and we'll do better in the future. Recently we have been experiencing an usually large volume of inquiries and orders. Although our team is trying their best, we have been unable to respond as promptly as we'd typically like. We understand that this is not an excuse and will discuss this feedback with our team and work on better communicating with our customers. In regards to the graphic design portion of your feedback, it is a common misconception that our designers will create designs from scratch. We pride ourselves in processing orders in a prompt and efficient manner in order to ship out orders quickly. For this reason our designers hugely rely on our client's ideas, elements, and detailed design request in order to finalize a graphic design order. The initial design presented to you was quite simple as your request was "something clean and elegant looking". This request led to a simpler design being made for you. Furthermore, our graphic design team does not stop working on the design until you are completely satisfied. Currently our team is still waiting for you to respond with detailed feedback on how you would like us to make changes to the current design. Kindly keep in mind for future reference that we strongly recommend all of our clients to submit ready to print artwork or hire an external graphic designer for prompt and best results.

Response from Signwin® DisplayFeb 13, 2024

Hi Bob, We are so sorry. We’re normally known for our exceptional customer service, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Currently, we are experiencing an unusual large amount of orders, calls, emails, and inquiries. We do apologize for not being able to respond back to you as promptly as we'd like. There is no excuse for the lack of communication. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Response from Signwin® DisplayNov 2, 2023

Dear customer, thank you for your review. We are sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We do believe that that there might be some misunderstanding when assembling the pole as we can assure you that we definitely test out all replacement pieces in order to ensure that the same issue does not happen again after receiving the replacement. One of our sales representatives has reached out with instructions on how to ship the damaged part for us to inspect, fix, and ship back to you at no charge. We apologize for the inconvenience.

Response from Signwin® DisplayApr 11, 2023

Hi Kole, we're truly sorry that your experience with us was not our best service. Both sides were at fault for lack of communication, but we should have not overlooked your order. We will learn from this experience and will strive for improvements in our service for future orders.

Response from Signwin® DisplayJun 9, 2022

Hi Sheila, we're really sorry to hear of the difficulties you had with the artwork uploading process. This definitely doesn't sound like the service we try to provide to our customers & we completely understand how frustrating it can be to take the time to complete an order and for it to be unsuccessful. We'll be sure to pass your feedback onto our team. Our apologies again for any inconvenience caused & hopefully we can see you back in the future.

Response from Signwin® DisplayMay 4, 2022

Hi Jason, we are sorry to hear that your item was not as expected. Our dimensions and measurements can always be found on our product's page. Additionally, we never recommend the use of our frames for graphics not made by Signwin. All of our frames are made to be used in conjunction with our other products, as this is the only way for us to test the products for quality purposes (such as graphics fitting properly) before we ship them out.

Response from Signwin® DisplayFeb 11, 2022

Hi Ethan, it is of the utmost importance that our customers have an impeccable experience from beginning to end, whether it is in the ordering process, shipping process, or receipt of the final product. It makes us very sad and quite concerned that your experience was not anywhere close to adequate. We’ve taken your criticism to heart and plan on investigating and addressing these issues. We do hope you’ll give us a second chance.