SignWarehouseReviews of signwarehouse.com

I bought printable vinyl from this company. I printed several 8 inch sunflowers on separate sheets. Two of them were defective, and left marks in my sunflowers. The vinyl was defective. It was not my machine or it would’ve been everyone of them. The response I got from your customer service rep was that it was my machine, my printer and not the vinyl. I totally disagree. Why would some come out OK and some not. I would not recommend buying from this company.

Amanda Hello Shawn Shawn Hi. I placed an order a couple months ago as backup vinyl for when I run out. I just got around to opening it and it's completely wrong. There was a packing slip and the barcode number is 015676 I always order from you since it's an easy process to get the spool of vinyl cut down to 20 inches for my BN-20. Since I am printing directly to the vinyl, I only ever order White and have it "slit' to 20". Shawn I received this and it's Black, 24". Cut directly in the middle. I am not sure who's order this is, but it's not what I ordered. an hour ago Shawn Did I lose you? Amanda I am researching for you This is an order from April correct? Shawn The ship date is from then, so I think so Amanda I apologize for the delay Shawn. I have spoken with my supervisor and was informed we would have needed to be contacted regarding this issue within 30 days. I do show that the order was for Black vinyl Shawn This wasn't my mistake though. Amanda (shows screenshot of my order) Shawn The order was taken over the phone. One, I would never had ordered black. Two, I would never have had it cut in half, when I need it at 20 inches. Shawn This is the 2nd time, Shacreda has messed up an order of mine. The first time, I ordered white. Called her to make sure the cut was added. Then, I got the spool without a cut. Shawn Shipped it back using a label you sent me. Then it was fixed and shipped back to me. Then, my next order with you, was this one. I mentioned to her that there was a problem with my last order. She assured me that there were new measures in place so that what happened on my last order, would not happen again. Shawn Now I have 2 - 12 inch sections of black that I will never use, nor did I order. You can look in my order history and see that I have ONLY ordered white. -Now talking to someone else- Tatelyn Hello Shawn, I do apologize for the inconvenience, however it has been 3months.. We have procedures we have to follow and we have a return policy we have to follow as well.. we would have needed to be notified of this issue well before 3months. Shawn So 1 month, your fault is different than 3 months your fault. Makes a lot of sense. -Back to Amanda??- Amanda From what I understand from your description, you received exactly what was on your order image Shawn Like I said, the order was placed over the phone. I NEVER order black and NEVER have it cut in half. Shawn The order was placed with the SAME person who messed up my order previously. Amanda I understand your concern, however if the order was incorrect we would have needed to be notified at the time that you received the order We sent what was on the order, and would not have known that the order was incorrect until you told us. Our return policy, including the policy regarding notifying us of incorrect orders, can be reviewed here: Link Removed Shawn I don't need reminding of your policy. I ship around 160 orders a day. Policies can be "bent" when there is clearly fault by the company. And if said company can't realize that, then I will take my business elsewhere. Shawn It's not the first time you've made a mistake with my orders. -And back to Tatelyn- Tatelyn Shawn, Again we have a return policy we have to follow.. We apologize, however this is not something we can go back and correct with it being 3months later. We do support whatever decision you make. Thank you. Shawn You can. You won't. I get it.

DO NOT BUY FROM, and god forbid you make a mistake on the order and end up loosing over 50% of the money to ship it back and take a 25% restocking fee hit, complete BS, and 2 weeks and still not even the shi ty refund i was told i would get. very poor business

I've been a customer for over 10 years - not any more apparently. We had some issues with mutoh ink we had been using for years, it was the larger cartridge. After speaking to a support rep at sign warehouse, he told us that mutoh changed the chips and the printers would no longer accept the larger cartridges. So there goes a large amount of money because they won't take them back, and no notes about no longer working for the printers. The rep then talked us into their Enduraink brand and told us that using this ink would not void the warranty as they had an agreement with mutoh. We did use it for a while, however in the last two cartridges there was an issue where the printer said the ink was empty when it clearly wasn't. Then all of a sudden the printer craps out. They sent out a tech, and come to find out that the ink wouldn't push through to the print head and caused it to break. And of course now Mutoh said because it was third party ink. We speak to Sign Warehouse, and of course they now swear their person would have never said that. It does say it on their site now, but it has been almost two years since I looked at it, and I actually trusted their support person wouldn't lie about it. However, then yesterday we also got a phone call back from another tech support person who again stated that it would not void the Mutoh Warranty. But low and behold the Supervisor today, Keith states that it does void the warranty and their people would have NEVER said that. And when I asked to return the defective ink for a refund I was told "that will never happen". So they don't stand behind their product, it apparently destroys printers and they won't even take the defective ink cartridges back for a refund.

Not sure what's going on with signwarehouse two products were sent back because of defects found and unfortunately it's taken about a month with recent communication that is extremely poor to resolve the issues. I have to say prior to posting this, they had a good employee name Natalie and unfortunate she left but she was great and with perfect communication skills that started the process to resolve my issues but she left signwarehouse and before she left she actually called me to let me know that she was leaving. Now someone else took over and doesn't follow up. A business like this does not deserve for my business and because of this I was hesitating to purchase expensive software from them.

Sign Warehouse has a big problem with their Tech Support team. They can't or won't provide assistance to customers with legitimate hardware or software questions. I was assured that LXi12 CNC software is compatible with my Mercury laser. I bought both at Sign Warehouse. Because they lost my email address, I did not receive an invoice or shipping notice from Sign Warehouse. I contacted them again after a week and I had to provide them with proof of my online purchase. After I received the CNC software, I quickly installed it on an appropriate VISTA computer along with the required laser driver. I couldn't get it to work and I contacted Tech Support at Sign Warehouse. I explained my situation in detail and I asked them for answers to my questions and suggestions. They responded with an assurance that it worked and no answer or suggestions. I ended up sending three more emails to Tech Support. They answered my second email with another assurance and they ignored my last two emails altogether. Even though I paid for this assistance, the assistance I received from Sign Warehouse is anything but meaningful. It seems they only have one Tech Support employee on their payroll and he's a salesman, not a technician. Until I find out the solution to this compatibility problem, my laser and software are effectively useless. If you search for 'Sign Warehouse Mercury Laser' on YouTube, you will see proof of a compatibility problem.