SignWarehouseReviews of signwarehouse.com

Customer Service/Support Sucks! Take my advice...a company is only as good as their employees /support. I have been a customer for years and am now being told they save their live support for critical issues. To me not having a working machine for a business that make signs is pretty critical. I was told, through email by the way since they don't answer the phone, that there are videos ect i can watch to fix the problem. I explained I have done all that and was basically told I needed a new machine. I contacted graphtec and explained the issue and how their machines are being sold without support. They fixed the issue in less than 5 min. It was a simple fix but I wasn't worth the time to sign warehouse. Buy from someone who will help you not take your money and forget you! I won't be making that mistake again! I will be happy to share my emails and how I was basically told they didn't have time for me with any and everyone who will listen.

Its fake and scam

I was recently even more blown away by the excellent customer support from sign warehouse. And my signs came out great. I have been with them since 2002 and never been disappointed.

I have had good customer and sales service and received quality items in a timely manner. The only issue I've had was with UPS but not from signwarehouse as a company.

This would be a zero, but it's not an option. I ordered a $700 roll of goldleaf vinyl about 3 months ago. Still have not received it. I weekly get in touch with customer service who say they 'create a ticket' and thats the end of it. Criminal company.

Read reviews of this company! That should tell you something and it should have told me something, but I was the dumb one that fell for the sales pitch hook line and sinker... and boy did it sink. Check the Better Business Bureau (BBB) do not take my word for it. Be better than I was... Please for your own sanity. They sanitize the reviews on their own site. You cannot have all these negative reviews then magically have a 4.8 just on your own site... and when you look up BBB it gets even worse. Do your homework! Don't be me,...

Awful customer service! Sold me a printer that would not work with my existing press. Will not REFUND me even though it was their fault and I have emails to prove it. Now the printer is "jammed' and won't work I paid a lot for the 560 bundle. I've had it over a month and have yet complete one successful print.

Nothing but problems. I put all the vinyl in my cart during checkout I clicked on the "shop app" for payments. It sent me to that page, I set it up, continued with checkout, selected the payments. It didn't give me the new customer coupon because while I set up shop all the coupons were used so I lost that. I hit checkout, it took all $200+ out of my account, not the payments. I get an email green was on back order, when messaging them most were. This should have been made clear before checkout. They guaranteed I would get all of it by the 28th (the day I needed it). I was told o would get a gift card for all my troubles (never got that) all my vinyl did not show up it took multiple emails to get my refund. I mentioned the gift card several times and every time they ignored that question. I never did receive it. Very disgusted.