SignsationsReviews of signsationstrc.com

I have never, in my life, had to trade so many emails in order to get a few simple items - and I was in the Army! There were 7, SEVEN, emails generated in response to my original order consisting of 3 nameplates, and one nameplate holder. 1) An "online order response" (whatever that is...looks like an invoice to me) 2) An "e-proof approval and estimate" 3) A paypal invoice 4) A paypal receipt 5) An "order follow-up" (which appears to be another - but different-looking invoice) 6) An "invoice follow-up" 7) And finally, a "shipping confirmation". SEVEN EMAILS, 4 copies of the same invoice, and you still messed up my order because one item (the nameplate holder - which DOES NOT need to be "proofed" because it cannot be altered) was not listed in the proof...and apparently I was just supposed to know that meant it was dropped from my order I assume, arbitrarily, by whomever created the proof. Then when i notified Beverly Brown at customer service of the error, I didn't get an apology for the convoluted and confusing process or for the mistake. All she did was provide me with additional copies of the various documents I already had in order to sarcastically point out that it "was never on the e proof nor estimate". No crap Beverly. But it WAS in my original order!!! Then she sent a new invoice for the item you guys forgot. Thanks anyway, but I'd rather save my $7.25. You should really assess all the systems you have in place to make your billing and order processing function "better", cus someone's ripping you off! I'm so turned off by the laborious process and flippant attitude of your CS Rep that I'm not ever using your company again. The only reason I'm not giving a lower review is because the items we did receive were correct and in good condition. Wish I could say the same for your CS.

The nameplate we order looks great. It took quite a number of weeks to arrive and I was unable to communicate with the company to get information about the ship date. We have been happy with their service in the past so perhaps this was a blip.

I like the straight forward process and when I get my signs they are great. When you interact with the staff they are friendly and accommodating. The challenge I have found is that after your order is placed they also don't seem to even start the order unless you call and inquire about the status. On multiple occasions I have called and emailed about 10 days after the initial email to "sales" and magically the order is complete and on its way within a few days. Don't expect to reach anything but a VM when you call in, but based on experience, they do listen to the VMs.

I find the customer service non existent at Signsations. I call, no one picks up the phone. I leave a message, no one returns my call.

No issue with the quality of the nameplates I ordered, but it took over a week (and me reaching out) to get the proof.

When I finally got the signs right and approved by the people whose names would appear, I had to use a special form to approve the proofs. I was not aware of that (My fault for not reading the whole email message). I used the special form to approve the proof, and their "Production department" still make the sign incorrectly. They promptly fixed it, but I had to wait for that sign to be remade.

We had our building directory with them, and our first experience was just fine, but when we ordered extra stripes for the building directory, they took for ever to respond to emails, and the stripes that they sent were damage, I sent an email and I am waiting for a response.

I liked the service I received from my sales rep. He is good and kind.