JCCD
Product Delays and Excuses
(Updated 9/2 - we're receiving a refund on our purchase, but no explanation. I guess they read the review.) When we finally got someone from Signsations to give us a bid, they tried billing us before we agreed to the proof. Then when we finally agreed to place the order on June 4th, we were advised of a 7-10 lead time. Our credit card was charged immediately and we were advised we'd receive tracking information when the order shipped. We emailed asking about our order status in late June and mid July, no response. Early August we called and advised them if we didn't hear anything within 24-48 hours they were to refund our money. They emailed on 8/3/20 and promised that the order was going out on 8/5/20 and we'd get tracking information. They emailed again 8/6/20 and said they'd send a tracking number when the pick-up was made. It's the 17th of August, still no tracking number and no response. We left another voicemail today and asked for a response within 24 hours or we want our money back. At this point, I just want a refund as I doubt we'll ever see our signs and even if we do, I'm not sure they're going to be worth the wait. We understand about COVID delays, but this is beyond ridiculous.