Frank S.
Difficult times, but satisfied in the end.
Purchased a 5 year code signing certificate on 09. Jan. 2023 for $224,- what was a good price but that certificate was only valid for 3 years. Last year I contacted them about the 3 year limit and they told me, they have to re-issue a new certificate and I will get the new one with the remaining 2 years on a HSM token. No word about additional costs. Yesterday I was informed, that to get the remaining two years certificate, I have to purchase an additional one year certificate for $301.99 but I only have 6 days to make the order to get the remaining two year I already purchased. I discussed this with their support team and told them that I consider this to be untrustworthy and that it makes me feel like I'm being cheated. But it looks like they insist on the 134% additional costs, and if I don't agree to that within the next 5 days, I'll probably end up empty-handed and never get the two years I've already paid for. Update 10. Feb. 2026 I was able to reach an agreement with SignMyCode that I am now satisfied with. I purchased a code signing certificate for one year and they extended it to three years free of charge. I can live with that, because the prices for certificates are getting higher and higher and I am on the safe side for the next three years. Even though the start was a bit bumpy and I'm not 100% satisfied, the new certificate was processed perfectly and in record time. The support was professional, prompt, and always friendly, even though I may have been a little pushy at times. That's why I have to revise my rating positively.